Towne logo

Valet Attendant-(Buffalo General Medical Center)

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan

Job Description

Towne Park is a leading hospitality services company renowned for its commitment to creating smiles by delivering exceptional guest experiences. With a dedicated focus on serving millions of patients, visitors, and guests, Towne Park values the positive impact its employees make every day. The company fosters a work environment that emphasizes compassion, professionalism, and attentiveness, enhancing the moments and experiences of those it serves. Towne Park is more than just a job provider; it is a place where employees can build meaningful careers that make a difference, bringing smiles and comfort to guests and clients in various locations.

The Guest Service Associate role at Towne Park is designed for individuals who thrive on providing warm, friendly, and efficient hospitality services. This position is vital in ensuring that every guest interaction is pleasant and memorable. The successful candidate will be responsible for parking and retrieving vehicles safely and promptly, helping guests with luggage, and providing courteous assistance throughout their visit. This role requires a professional and approachable demeanor, excellent communication skills, and a dedication to outstanding customer service. The position offers a competitive hourly wage starting at $16 per hour plus tips, with shifts available Monday through Friday during morning hours, including 5am to 1pm, 7am to 3pm, and 9am to 5pm.

Towne Park supports its employees with opportunities for enrollment in several benefits programs, including accident, critical illness, and hospital indemnity insurance, as well as telemedicine services and a 401k retirement savings plan. Eligibility for these benefits depends on job classification, tenure, and work hours. While seasonal and temporary employees may not be eligible for these benefits, full-time workers can enjoy a comprehensive package designed to support their health and financial well-being.

This position demands physical stamina and the ability to work in various weather conditions, as much of the work is performed outdoors. Candidates must have valid driver’s licenses and possess a minimum of one month of related experience or equivalent training. A high school diploma or GED is required. The role also involves routine tasks under supervision with clearly defined operational procedures, allowing the employee to build confidence and expertise over time.

Overall, Towne Park offers an engaging and rewarding career opportunity for those passionate about hospitality and service. Joining Towne Park means becoming part of a team dedicated to making a positive difference in the lives of guests and colleagues alike. Employees have the unique chance to brighten days and create lasting smiles, ensuring every visitor feels welcomed and valued. This is an excellent opportunity for individuals seeking stable employment with room for growth in a supportive and inclusive environment.

Job Requirements

  • High school diploma or general education degree (GED)
  • Valid driver’s license for the state of employment or commutable distance
  • One month of related experience and/or training or equivalent education and experience
  • Ability to provide friendly and professional customer service
  • Ability to communicate clearly and effectively with guests and colleagues
  • Capability to perform physical tasks including lifting and standing for extended periods
  • Willingness to work in outdoor weather conditions
  • Capability to operate vehicles safely including parallel parking
  • Availability to work morning shifts Monday through Friday
  • Ability to adhere to Towne Park operational policies and procedures

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
  • One (1) month related experience and/or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Uses guest last names during interactions
  • Uses salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Parks and retrieves vehicles while driving slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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