Valet Attendant - AC Hotel Portland - (PM Shift) $16.30/HR + Tips
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.30
Work Schedule
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a hospitality services company dedicated to making a meaningful impact through exceptional guest experiences. With a strong commitment to delivering compassionate and attentive service, Towne Park serves millions of patients, visitors, and guests across various locations. The company aims to create a positive and memorable experience every day, whether it's by easing the anxiety of a patient and their family, welcoming guests to a new city, or supporting colleagues in a friendly and professional manner. Towne Park thrives on the value of making a difference and spreading smiles, reinforcing its role as more than just a workplace but a platform to impact lives.
The role of Guest Service Associate at Towne Park offers an opportunity to be part of this impactful environment. Employees in this position work the PM shift, typically from 3 PM to 11 PM, and are encouraged to uphold the company’s core values of friendliness, professionalism, and exceptional hospitality. Compensation for this position is competitive, with an hourly base pay of $16.30 plus tips, reflecting the company’s commitment to fair and commensurate pay based on skills, experience, education, and location. This role involves providing attentive and efficient parking services, assisting with luggage, and offering guidance and support to guests in a manner that enhances their overall experience.
The Guest Service Associate is responsible for tasks including greeting guests warmly within five feet, driving slowly and cautiously while parking and retrieving vehicles, and assisting guests with bell services and luggage delivery and pickup when applicable. This role also entails explaining parking rates, managing claim checks, and accurately handling revenue transactions. Associates are expected to be knowledgeable about the facility’s amenities and surrounding attractions, and to assist guests with directions, taxis, reservations, and special requests. The ability to complete and maintain accurate ticket information is essential to ensure smooth operations and guest satisfaction.
Beyond the day-to-day duties, Towne Park offers benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, subject to eligibility based on job classification, length of employment, and hours worked. It is important to note that seasonal and temporary roles do not qualify for these benefits. The working environment may require associates to work outdoors for extended periods, including exposure to extreme weather conditions, and to perform physical tasks such as lifting up to 100 pounds. Towne Park also provides reasonable accommodations for individuals with disabilities, supporting an inclusive workplace.
Overall, this position at Towne Park offers a rewarding career path in hospitality services that combines meaningful guest interactions with competitive pay and comprehensive benefits. It is ideal for individuals who enjoy working in a dynamic, customer-focused environment and who are committed to contributing positively to the experience of patients, visitors, guests, and team members alike.
The role of Guest Service Associate at Towne Park offers an opportunity to be part of this impactful environment. Employees in this position work the PM shift, typically from 3 PM to 11 PM, and are encouraged to uphold the company’s core values of friendliness, professionalism, and exceptional hospitality. Compensation for this position is competitive, with an hourly base pay of $16.30 plus tips, reflecting the company’s commitment to fair and commensurate pay based on skills, experience, education, and location. This role involves providing attentive and efficient parking services, assisting with luggage, and offering guidance and support to guests in a manner that enhances their overall experience.
The Guest Service Associate is responsible for tasks including greeting guests warmly within five feet, driving slowly and cautiously while parking and retrieving vehicles, and assisting guests with bell services and luggage delivery and pickup when applicable. This role also entails explaining parking rates, managing claim checks, and accurately handling revenue transactions. Associates are expected to be knowledgeable about the facility’s amenities and surrounding attractions, and to assist guests with directions, taxis, reservations, and special requests. The ability to complete and maintain accurate ticket information is essential to ensure smooth operations and guest satisfaction.
Beyond the day-to-day duties, Towne Park offers benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, subject to eligibility based on job classification, length of employment, and hours worked. It is important to note that seasonal and temporary roles do not qualify for these benefits. The working environment may require associates to work outdoors for extended periods, including exposure to extreme weather conditions, and to perform physical tasks such as lifting up to 100 pounds. Towne Park also provides reasonable accommodations for individuals with disabilities, supporting an inclusive workplace.
Overall, this position at Towne Park offers a rewarding career path in hospitality services that combines meaningful guest interactions with competitive pay and comprehensive benefits. It is ideal for individuals who enjoy working in a dynamic, customer-focused environment and who are committed to contributing positively to the experience of patients, visitors, guests, and team members alike.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to effectively communicate information in one-on-one and group settings
- Basic math skills including addition, subtraction, multiplication, and division
- Understanding of 24 hour and military time
- Understanding of applicable rates related to time passed
- Manual transmission operation and parallel parking skills preferred
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees
- Ability to add and subtract three digit numbers and perform multiplication and division with 10’s and 100’s using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use proper Towne Park phone etiquette and post up in designated areas when not completing tasks
- Park and retrieve vehicles slowly and cautiously
- Assist guests with bell services and luggage storage and delivery as needed
- Open vehicle and hotel doors for guests
- Provide guests with directions, taxis, reservations, and information about facility amenities and local attractions
- Deliver messages, items, and guest amenities
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving vehicle keys
- Collect claim checks from guests prior to issuing keys
- Complete and maintain all ticket information accurately including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts
- Calculate and collect parking revenue when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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