Job Overview

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Compensation

Hourly
Exact $19.00
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
maternity leave
paternity leave
Pet insurance
Company-matched dependent care
401(k) Plan
Student Loan Repayment Program

Job Description

The Laylow, Autograph Collection Hotel is a distinguished hotel located in the vibrant heart of Waikiki, Hawaii. Renowned for its unique blend of mid-century modern design and the warm spirit of Hawaiian hospitality, The Laylow serves as a secluded oasis amidst the bustling cityscape. The hotel creates an inviting atmosphere with thoughtful curation and an effortlessly stylish ambiance, combining nostalgia with modern comfort to provide guests with an exceptional tropical escape. This property boasts top-quality service, vibrant social spaces, and a laid-back island charm that appeals to travelers, creatives, and adventurers seeking a distinctive Hawaiian experience. The Laylow prides itself on delivering a personalized guest experience that blends the cultural richness of Hawaii with contemporary amenities and design.

The role available at The Laylow is that of a Guest Services Attendant, a vital position dedicated to ensuring every guest receives a warm, welcoming, and seamless experience from the moment they arrive until their departure. Individuals in this role embody a sincere and approachable demeanor, making guests feel as though they are being welcomed home. This position requires a professional yet friendly interaction with guests, providing them with knowledgeable information about hotel amenities, facilities, and events, thereby enhancing their overall stay. The attendant must be attentive and capable of reading guests to anticipate their needs, ensuring high levels of guest satisfaction. Responsibilities include greeting guests warmly, assisting with luggage and vehicle services, and ensuring the security and safe handling of guests' vehicles. The attendant also serves as an essential point of contact for guests, opening doors and providing assistance as guests enter or leave the property.

The Laylow values team members who contribute to a welcoming and inclusive environment aligned with its Guiding Principles, emphasizing collaboration, respect, and integrity. Team members receive a comprehensive range of benefits, including paid time off, medical, dental, and vision insurance, maternity and paternity leave, pet insurance, company-matched dependent care and 401(k) plans, as well as student loan repayment programs. The hotel is committed to the health, happiness, and well-being of its employees and fosters a diverse and equitable workplace that supports every individual's success regardless of background or protected status. This opportunity is ideal for individuals passionate about hospitality and delivering exceptional guest experiences in a dynamic and culturally rich environment.

Job Requirements

  • Valid Driver's License
  • Ability to lift at least 50 pounds
  • Ability to walk and stand for extended periods
  • Approachable and professional personality
  • Ability to read guests and anticipate their needs

Job Qualifications

  • Approachable and professional personality
  • Ability to read guests and anticipate their needs
  • Valid Driver's License
  • Ability to walk and stand for extended periods
  • Ability to lift at least 50 pounds

Job Duties

  • Greet and welcome every guest
  • Ensure every guest receives a fond farewell
  • Identify and explain hotel facilities and features to guests
  • Engage guests in a friendly and professional yet warm manner
  • Safely and securely drive every guest vehicle
  • Safely and securely store guest vehicle keys
  • Open doors and assist guest/visitors entering/leaving property

Job Location

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