Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $11.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
The Ritz-Carlton, part of the prestigious Marriott International portfolio, is renowned worldwide for setting the standards in luxury hospitality. Located at 921 Canal St, New Orleans, Louisiana, this esteemed hotel continues its legacy of exceptional service and unforgettable guest experiences. Marriott International emphasizes equality of opportunity, valuing diversity, and fostering an inclusive workplace culture where every associate feels welcomed and empowered. With over 100 award-winning hotels globally, The Ritz-Carlton is synonymous with excellence, comfort, and meticulous attention to detail. The hotel’s commitment to luxury is mirrored in its team of dedicated professionals, who uphold the brand’s iconic “standards of gold” to deliver world-class service day after day.
Joining The Ritz-Carlton as a Guest Arrival Expert offers a unique opportunity to become an integral part of a luxury hotel environment focused on creating lasting impressions. This full-time, non-management position is pivotal to the guest experience, acting as the first and last point of human contact during their stay. The role requires a proactive and flexible approach, allowing the expert to freely navigate their workspace to fulfill operational needs, handle guest requests, complete documentation, and share local insights that enhance the guest’s visit. Standing and moving for extended periods and performing physical tasks such as lifting, pushing, or transporting items up to a certain weight are part of the job demands, highlighting the active and hands-on nature of the position.
As a Guest Arrival Expert, you will be trained to consistently meet and exceed The Ritz-Carlton’s gold standards, including embodying the company’s employee promise, credo, and service values. These standards are foundational to the brand's global reputation as a leader in luxury hospitality and underpin every interaction and service provided to guests. The role promises not only a chance to contribute to memorable guest experiences but also to be proud of the work you do, supported by an incredible global team committed to personal and professional development.
Embracing this role means entering a workplace that prioritizes safety, respects confidentiality, and safeguards the company’s assets while promoting professionalism in appearance and communication. The Ritz-Carlton's culture is built on compassion, kindness, and creativity, empowering its associates to deliver exceptional luxury service that is both unique and thoughtful from arrival to departure. At The Ritz-Carlton, every day is an opportunity to improve and delight guests, creating valuable memories that resonate long after their stay concludes.
Joining The Ritz-Carlton is more than just employment; it is becoming part of a prestigious hospitality brand recognized worldwide for its commitment to excellence and guest satisfaction. Through this role, one gains valuable experience in luxury hotel operations while contributing to a team that values diversity, inclusion, and an employee-centric culture. If you are passionate about hospitality and eager to deliver unparalleled service in a dynamic and rewarding environment, this position as a Guest Arrival Expert at The Ritz-Carlton New Orleans offers a fulfilling career path where you can evolve into your best self while making a positive impact every day.
Joining The Ritz-Carlton as a Guest Arrival Expert offers a unique opportunity to become an integral part of a luxury hotel environment focused on creating lasting impressions. This full-time, non-management position is pivotal to the guest experience, acting as the first and last point of human contact during their stay. The role requires a proactive and flexible approach, allowing the expert to freely navigate their workspace to fulfill operational needs, handle guest requests, complete documentation, and share local insights that enhance the guest’s visit. Standing and moving for extended periods and performing physical tasks such as lifting, pushing, or transporting items up to a certain weight are part of the job demands, highlighting the active and hands-on nature of the position.
As a Guest Arrival Expert, you will be trained to consistently meet and exceed The Ritz-Carlton’s gold standards, including embodying the company’s employee promise, credo, and service values. These standards are foundational to the brand's global reputation as a leader in luxury hospitality and underpin every interaction and service provided to guests. The role promises not only a chance to contribute to memorable guest experiences but also to be proud of the work you do, supported by an incredible global team committed to personal and professional development.
Embracing this role means entering a workplace that prioritizes safety, respects confidentiality, and safeguards the company’s assets while promoting professionalism in appearance and communication. The Ritz-Carlton's culture is built on compassion, kindness, and creativity, empowering its associates to deliver exceptional luxury service that is both unique and thoughtful from arrival to departure. At The Ritz-Carlton, every day is an opportunity to improve and delight guests, creating valuable memories that resonate long after their stay concludes.
Joining The Ritz-Carlton is more than just employment; it is becoming part of a prestigious hospitality brand recognized worldwide for its commitment to excellence and guest satisfaction. Through this role, one gains valuable experience in luxury hotel operations while contributing to a team that values diversity, inclusion, and an employee-centric culture. If you are passionate about hospitality and eager to deliver unparalleled service in a dynamic and rewarding environment, this position as a Guest Arrival Expert at The Ritz-Carlton New Orleans offers a fulfilling career path where you can evolve into your best self while making a positive impact every day.
Job Requirements
- high school diploma or equivalent
- ability to stand and move for extended periods
- capability to lift, push, and transport objects weighing up to 23 kg without help and heavier items with assistance
- strong communication skills
- commitment to following company policies and procedures
- professional appearance and demeanor
- legal authorization to work in the United States
Job Qualifications
- high school diploma or equivalent
- previous experience in guest services or hospitality preferred
- excellent communication and interpersonal skills
- ability to stand and walk for prolonged periods
- capacity to perform physical tasks including lifting up to 23 kg without assistance
- strong attention to detail
- friendly and approachable demeanor
Job Duties
- greet guests warmly and assist with arrival and departure procedures
- handle guest requests and operational needs efficiently
- complete required reports and documentation promptly
- share local area highlights and recommendations with guests
- maintain professionalism in appearance and communication
- ensure safety and confidentiality policies are followed
- perform physical tasks such as lifting and moving luggage
Job Criteria
Experience
No experience required
Job Location
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