Valet Attendant

Topeka, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $11.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) employer match

Profit-sharing bonus

Double pay on holidays

Paid Time Off

Gas Discount

Job Description

Prairie Band Casino & Resort is a premier gaming and hospitality destination known for delivering exceptional experiences to its guests. Located in a vibrant community, the resort combines the excitement of casino gaming with luxurious hotel accommodations and a range of amenities designed to cater to visitors’ needs. With a commitment to excellence and customer satisfaction, Prairie Band Casino & Resort prides itself on maintaining a welcoming and professional atmosphere for both guests and employees. The establishment offers a strong benefits package that reflects its dedication to employee well-being, including medical, dental, and vision insurance with significant premium coverage by the casino, short-term and long-term disability coverage, life insurance, a 401(k) plan with employer match, and profit-sharing bonuses among other perks. The work environment supports diverse roles with varied shifts, including weekends and holidays, ensuring a dynamic and engaging workplace.

The Valet Attendant role at Prairie Band Casino & Resort is a vital position responsible for enhancing the guest experience from the moment they arrive. This role demands exceptional customer service skills as Valet Attendants are the first point of contact for many guests, tasked with safely parking and retrieving customers’ vehicles in a courteous and efficient manner. Beyond driving, attendants handle key control, vehicle inspections, and maintaining safety and order in the parking areas. The position requires the ability to interact positively with guests and team members, handle difficult situations with resilience and professionalism, and work harmoniously in a team setting. Valet Attendants also support operational flow by assisting with traffic and accommodating guests with luggage or heavy items.

Prairie Band Casino & Resort values professionalism, reliability, and safety above all. The Valet Attendant must adhere to all safety guidelines and company policies, maintain a clean and organized valet area, and be knowledgeable about the resort’s amenities to assist guests thoroughly. This role requires standing, walking, and occasional lifting throughout shifts, often under varying weather conditions. The casino provides a $750 hiring bonus and $50 in gas gift cards during onboarding as incentives to join the team. This is a full-time position with a strong support system for staff, emphasizing occupational health and safety, regular training, and opportunities to grow within the resort. Through rigorous hiring procedures ensuring the suitability and reliability of candidates, Prairie Band Casino & Resort maintains high standards for all team members, promising a rewarding and secure workplace for those who are committed and enthusiastic about hospitality and guest service.

Job Requirements

Must have a valid driver’s license
Must qualify for company insurance coverage
No major violations, (DUI, reckless driving, driving on suspended), no combination of 3 or more at fault accidents and/or chargeable moving violations during the last 3 years
Must be at least 18 years of age
Experience in driving both automatic and standard type transmission vehicles
Work varied shifts, including weekends and holidays

Job Qualifications

High school graduate or equivalent
Must have excellent verbal communication skills
Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
Must be able to work independently and function as a member of a team
A record of satisfactory performance and reliability in all prior and current employment

Job Duties

Provides superior customer service, positively interacts with customers and team members
has the resiliency to deal with difficult customers in all types of business conditions and has the ability to work harmoniously with co-workers
Safely park and retrieve vehicle, follow key handling procedures, and follow all safety guidelines
Completes vehicle inspections including checking for damage and recording vehicle details on claim ticket
Keep valet area clean, organized, and presentable at all times
Accommodate guests by opening doors and assisting with luggage or other heavy items
Assists with traffic flow and ensure the safety of the parking area
Answers the telephone and takes messages as appropriate, adheres to proper telephone etiquette
Maintains key control within department
Knowledgeable of all hotel amenities
Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
Functions as Bell Person as needed or requested
Other duties as assigned