Valet Attendant

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.60 - $16.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is the premier locally owned hospitality group in New Mexico, renowned for its deep respect for culture, place, and people. The company operates luxury hotels and award-winning restaurants that emphasize authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts is committed to nurturing not only its guests but also its team members and local neighborhoods, fostering meaningful connections and memorable experiences. As a reflection of their dedication to excellence, their hotels and restaurants offer a distinctive and welcoming environment that celebrates the unique spirit of New Mexico.

The role of Valet Attendant at Heritage Hotels & Resorts is an integral position vital to the guest experience. As the first and last personal contact for guests during their arrival and departure, the Valet Attendant plays a significant role in shaping first impressions and overall satisfaction. This role entails providing professional, organized, and service-oriented assistance to guests, ensuring a welcoming and seamless arrival experience. The Valet Attendant is responsible for safely parking and retrieving vehicles according to company safety and security procedures, assisting with luggage during check-in and check-out with the utmost care, and providing helpful, knowledgeable guidance about the hotel’s amenities, dining options, special events, and local attractions.

Additionally, the position requires a keen awareness of guest flow and arrival patterns to maintain efficiency and organization, strong communication skills to collaborate with Front Office, Security, and other departments, and a commitment to maintaining a professional appearance and conduct aligned with uniform and grooming standards. The Valet Attendant also ensures that the hotel’s driveway, porte-cochere, and parking areas remain clean and tidy, protects company assets, and safeguards the confidentiality of proprietary and guest information. This role offers the opportunity to be a vital part of a supportive, people-first culture rooted in New Mexico pride and community spirit. Candidates will appreciate competitive pay, comprehensive benefits including a 25% 401k match, generous employee discounts, complimentary meals during shifts, free employee parking, and opportunities for growth and development within a respected hospitality group.

Job Requirements

Minimum age of 19 with preferably 2 years of driving experience
Current New Mexico driver’s license with an insurable driving record
Excellent verbal communication and customer service skills
Ability to multitask and remain organized in a fast paced guest-facing environment
Strong awareness of safety and attention to detail
Ability to work collaboratively with multiple departments to support guest experience
Hospitality or guest service experience preferred
High school diploma or equivalent experience or training

Job Qualifications

Excellent verbal communication and customer service skills
Ability to multitask and remain organized in a fast paced guest-facing environment
Strong awareness of safety and attention to detail
Ability to work collaboratively with multiple departments to support guest experience
Minimum age of 19 with preferably 2 years of driving experience
Hospitality or guest service experience preferred
High school diploma or equivalent experience or training

Job Duties

Welcome guests warmly as they arrive at the property and provide assistance in and out of vehicles
Safely park and retrieve guest vehicles in accordance with company safety and security procedures
Assist guests with luggage during check-in and check-out, ensuring careful handling and professional service
Provide knowledgeable recommendations regarding hotel outlets, amenities, events and local attractions to enhance the guest experience
Maintain knowledge of ADA parking procedures and all safety and security protocols
Communicate and partner with Front Office, Security and other departments as needed to support guest needs
Maintain awareness of guest flow and arrival patterns to ensure efficient and organized service
Maintain professional appearance and conduct in accordance with uniform and grooming standards
Ensure the hotel's driveway, porte-cochere, and parking area are kept clean and tidy
Protect company assets and maintain confidentiality of proprietary, client and guest information
Other duties as assigned with the functions of this position as needed at the property