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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
maternity leave
paternity leave
Pet insurance
company-matched 401k
Student loan repayment
Job Description
The Heathman Hotel is a distinguished establishment located in the heart of downtown Portland, renowned for its rich cultural legacy and timeless hospitality since 1927. Serving as a prominent gathering place for artists, writers, performers, and travelers alike, the hotel marries classic elegance with contemporary comfort to offer an unparalleled guest experience. Nestled amid Portland's vibrant cityscape, The Heathman Hotel honors its historic roots while thoughtfully evolving to meet the expectations of the modern traveler. This prestigious hotel prides itself on delivering exceptional service that reflects the unique, creative spirit of Portland, creating an environment where tradition and sophistication blend... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous valet or customer service experience preferred
- Valid driver’s license and clean driving record required
- Ability to operate vehicles safely
- Reliable, punctual, and flexible availability
- Ability to stand and move for extended periods
- Physical capability to lift up to 50 pounds
- Ability to work in outdoor weather conditions
- Strong communication skills
- Commitment to providing exceptional guest service
Job Qualifications
- Previous valet, guest services, hospitality, or customer service experience preferred
- Valid driver’s license and clean driving record required
- Ability to safely operate both automatic and manual transmission vehicles preferred
- Professional, polished, and approachable presence
- Strong communication and guest service skills
- Ability to remain calm, courteous, and efficient in a fast-paced environment
- Strong attention to detail and commitment to safety
- Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays
- Ability to stand, walk, run short distances, bend, and move for extended periods of time
- Ability to lift, carry, push, or pull items up to 50 pounds
- Ability to work outdoors in varying weather conditions
- Ability to safely enter, exit, and operate a variety of guest vehicles
- Ability to perform repetitive movements as required by the role
Job Duties
- Greet all guests warmly and professionally upon arrival and departure
- Safely park and retrieve guest vehicles in a timely and efficient manner
- Maintain a strong presence at the hotel entrance, ensuring guests are welcomed promptly
- Assist guests with luggage, packages, directions, transportation, and general hotel information
- Open vehicle and hotel doors for guests and provide assistance as needed
- Maintain accurate records of vehicle keys, valet tickets, and parking locations
- Follow all safety procedures when driving, parking, and retrieving vehicles
- Report any vehicle damage, guest concerns, safety issues, or unusual incidents to leadership immediately
- Maintain cleanliness and organization of the valet stand, driveway, and entrance area
- Support bell, front desk, and guest services teams as needed to ensure a seamless guest experience
- Anticipate guest needs and provide thoughtful, personalized service
- Uphold hotel standards of professionalism, discretion, and care at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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