Valet Attendant

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $16.00 - $18.85
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
competitive pay
Career development opportunities
Inclusive culture
Employee Discounts

Job Description

The Ala Moana Hotel by Mantra is a distinguished landmark hotel located in Honolulu, Hawaii, and is proud to be part of the renowned Accor Hotel group. Accor is a global hotel company with an extensive portfolio of more than 4,900 properties spread across 39 brands in 110 countries. As a part of this world-class hospitality group, the Ala Moana Hotel by Mantra embodies the high standards and commitment to guest satisfaction that Accor is known for around the globe. The hotel is often regarded as the preferred choice by locals, also known as Kama'aina, and visitors alike, for both accommodations and employment. Ala Moana Hotel by Mantra offers a welcoming environment with a culture centered on inclusion and respect, encouraging each individual to shine and grow within their roles.

Accor Hotels provide exceptional opportunities for career growth, ongoing training, and advancement while fostering a positive workplace culture where teamwork, respect, and service excellence thrive. The company places people at the center of its operations, nurturing a genuine passion for service and encouraging achievement beyond limits. Working at the Ala Moana Hotel by Mantra provides employees with a supportive and dynamic environment where they can develop their skills and build rewarding careers in the hospitality industry.

The role of the Parking Valet Attendant at the Ala Moana Hotel by Mantra is a critical position that serves as the initial point of contact for guests arriving at the hotel. This role involves greeting guests with enthusiasm and professionalism, ensuring a friendly and welcoming atmosphere right from the moment they approach the hotel. The Parking Valet Attendant is responsible for managing parking requests promptly to keep the driveway clear and accessible at all times. This requires attention to detail and efficient handling of vehicles, always ensuring that they are operated carefully without causing any damage or altering settings such as the radio station.

In addition to parking duties, the Parking Valet Attendant works closely with the Bellhelp team to assist with luggage when necessary, lifting heavy items and ensuring they are transported smoothly and safely. The role also involves providing courteous assistance to guests by answering questions about hotel features, services, parking rates, and directions to local attractions. This job requires clear communication skills and a calm, attentive demeanor, especially during busy periods. The position is hourly, with a competitive pay rate ranging from $16.00 to $18.85 per hour, highlighting the hotels commitment to fairly compensating its team members for their important contributions.

Overall, the Parking Valet Attendant role at the Ala Moana Hotel by Mantra offers an excellent opportunity for individuals interested in hospitality and customer service to join a reputable hotel, develop valuable skills, and contribute to creating memorable guest experiences in beautiful Honolulu. The hotel is an equal opportunity employer dedicated to building a diverse workforce and sustaining an inclusive culture, making it a great place for professionals from all backgrounds to thrive and make a meaningful impact.

Job Requirements

  • High school diploma or equivalent
  • Clean drivers abstract and Hawaii driver's license
  • Ability to grasp, lift and carry packages over 50 pounds
  • Ability to load and unload luggage
  • Ability to communicate effectively with customers
  • Ability to read and write English
  • Ability to stand, walk, or sit to perform job functions
  • Hearing and visual ability to detect emergency situations
  • Ability to perform bending, stooping, and kneeling
  • Considerable knowledge of city and surrounding areas

Job Qualifications

  • No prior experience required
  • High school diploma or equivalent
  • Clean drivers abstract and Hawaii driver's license
  • Ability to lift and carry packages and luggage over 50 pounds
  • Sufficient manual dexterity to load and unload luggage
  • Ability to effectively deal with customers requiring patience and diplomacy
  • Ability to read and write English to ascertain information from luggage tags and claim checks
  • Ability to stand, walk, or sit to perform job functions
  • Hearing and visual ability to observe signs of emergency situations
  • Knowledge of hotel facilities and nearby local attractions
  • Preferred prior guest service or hospitality experience
  • Preferred prior valet experience

Job Duties

  • Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options
  • Immediately take and retrieve vehicles to and from the parking garage
  • Carefully operate customers' vehicles ensuring no damage is caused
  • Maintain driveway traffic flow to allow entrance accessibility
  • Greet guests with a friendly and sincere welcome
  • Assist Doorman in opening car doors
  • Respond to customer inquiries regarding hotel features and parking
  • Provide luggage assistance with Bellman
  • Answer entrance telephone and provide accurate information
  • Maintain alert and attentive demeanor during busy periods
  • Communicate guest parking procedures and costs
  • Perform additional duties such as assisting as Bellhelp

Job Criteria

Experience

No experience required


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