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Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $18.85
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Inclusive culture
Equal opportunity employer
Job Description
The Ala Moana Hotel by Mantra is a distinguished part of the Accor Hotel group, which operates over 4,900 hotels under 39 global brands across 110 countries. Located in Honolulu, the Ala Moana Hotel is recognized as a landmark hotel and is affectionately regarded as the Kama'aina hotel of choice, both for visitors and locals seeking employment. This establishment prides itself on delivering exceptional service and promoting a culture where every individual can thrive and shine. Accor Hotels emphasize growth opportunities, inclusivity, and a passion for service that transcends ordinary expectations, making them a premier name in the hospitality industry.... Show More
Job Requirements
- High school diploma or equivalent
- Clean Drivers Abstract
- Hawaii Driver's License
- Ability to grasp, lift and/or carry packages, boxes and luggage up to 50 pounds
- Sufficient manual dexterity in one hand to load and unload luggage
- Ability to effectively deal with internal and external customers using tact and patience
- Ability to read and write English
- Ability to stand, walk and/or sit and continuously perform essential job functions
- Hearing and visual ability to observe and detect emergency signs
- Ability to perform tasks requiring bending, stooping, kneeling and walking
- Knowledge of local city and surrounding areas
Job Qualifications
- No prior experience required
- High school diploma or equivalent
- Clean Drivers Abstract
- Hawaii Driver's License
- Ability to grasp, lift, and carry packages or luggage over 50 pounds
- Sufficient manual dexterity to load and unload luggage
- Ability to deal effectively with customers requiring tact and patience
- Ability to read and write English
- Ability to stand, walk, or sit and perform essential job functions continuously
- Hearing and visual ability to detect emergency signs
- Ability to perform bending, stooping, kneeling, and walking tasks
- Knowledge to provide clear directions to local attractions and hotel services
- Considerable knowledge of city and surrounding areas
- Prior guest service or hospitality experience preferred
- Prior valet experience preferred
Job Duties
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options
- Immediately take or retrieve vehicles to and from the parking garage
- Carefully operate customers' vehicles ensuring no damage
- Operate vehicles without changing existing settings such as radio stations
- Maintain driveway traffic flow to ensure entrance accessibility and space for loading and unloading
- Greet guests promptly with a friendly and sincere welcome
- Assist Doorman in opening car doors for guests
- Respond immediately to customer inquiries about hotel features, services, and assistance
- Provide clear information regarding parking and directions to hotel facilities and attractions
- Assist Bellman with guest's luggage by lifting items and placing them on baggage carts
- Answer the entrance telephone and provide accurate information
- Maintain an alert and attentive demeanor especially during busy times
- Clearly communicate guest parking procedures and costs
- Perform other duties as assigned including assisting as Bellhelp
Job Criteria
Experience
No experience required
Job Location
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