Valet Attendant

The Ritz-Carlton New York Central Park is a distinguished luxury hotel located at the prestigious address of 50 Central Park South in New York City. Renowned for its exceptional service and elegant accommodations, The Ritz-Carlton continually sets the standard in the hospitality industry for offering guests an unparalleled experience in comfort, sophistication, and personalized attention. As part of the Marriott International portfolio, The Ritz-Carlton fosters a culture that emphasizes diversity, respect, and equality, welcoming professionals from all backgrounds to contribute to its ongoing success. The hotel embraces the principles of luxurious service and attention to detail, creating memorable stays that guests cherish for years to come.

This full-time substitute position within the Housekeeping & Laundry category is an essential role at The Ritz-Carlton New York Central Park. The role offers a competitive hourly wage range between $27.00 and $39.89 and is categorized as a non-management position. The individual in this role will be responsible for handling various operational and guest service duties centered around laundry and guest assistance. This position not only requires efficiency and neatness in task execution but also calls for excellent customer service and communication skills. The substitute role demands the ability to work quickly and orderly, ensuring that guest requests are promptly addressed and fulfilled with professionalism.

Key responsibilities include welcoming guests warmly upon arrival and assisting with the safe unloading of their belongings. The employee is tasked with delivering laundered clothing to guest rooms, inspecting and maintaining the cleanliness and working condition of laundry machinery and equipment, and coordinating necessary repairs and supplies efficiently. Additionally, the substitute team member must respond promptly to requests from guests, the Front Desk, or the Guest Services department, and execute other reasonable duties as assigned by supervisors.

Beyond operational duties, the role requires adherence to company policies and procedures while maintaining a professional and polished personal appearance. Respecting the confidentiality of company information and safeguarding its property is of utmost importance. Effective communication skills are vital for interacting with guests and colleagues, preparing and reviewing documentation accurately and timely, and answering phone calls with proper etiquette. The employee must also demonstrate a commitment to fostering positive working relationships and supporting team goals.

Physical requirements involve various movements such as bending, twisting, lifting objects weighing up to 10 pounds (approximately 11.25 kilograms), standing, sitting, or walking for extended periods. This physically active role demands stamina and an ability to handle repetitive tasks efficiently. Moreover, the substitute employee will embody The Ritz-Carlton's “Gold Standards,” including the employee promise, credo, and service values, which serve as guiding principles for providing extraordinary luxury service daily.

The Ritz-Carlton offers an empowering environment where employees can thrive creatively, be kind, compassionate, and participate in a globally recognized brand committed to excellence. Working here means joining a team of professionals motivated to create lasting memories for guests, while also embarking on a rewarding career path where personal and professional growth is supported. This position offers a unique chance to be part of an iconic hotel renowned worldwide for its service quality and guest care excellence.