Job Overview
Compensation
Hourly
Range $12.00 - $15.50
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With a presence in 43 destinations and advanced online platforms such as theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as an industry leader that combines fun, innovation, and customer-centric services. The company is dedicated to fostering diversity and sustainability in its community, workforce, and operations, positioning itself as a progressive force in the entertainment sector. Emphasizing both career growth and employee well-being, PENN Entertainment offers a dynamic work environment where talent is nurtured and rewarded. The company provides competitive compensation packages that include a base salary aligned with an individual's skills and experience, along with comprehensive benefits such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.
The role being offered is a Valet Attendant position within PENN Entertainment, ideal for energetic individuals who enjoy fast-paced environments and value excellent customer service. As a Valet Attendant, you will be the first point of contact for guests, responsible for greeting customers, handling luggage, and managing the parking and retrieval of passenger vehicles. This role requires a proactive approach, with an emphasis on creating a seamless and upbeat customer experience. You will engage guests by sharing information about the company’s diverse services, including restaurants, entertainment options, promotions, and special events across multiple properties. Attention to detail is crucial, as you will be required to accurately complete luggage tags and valet tickets and inspect vehicles for any pre-existing damage. Additionally, you will answer valet phones and respond promptly to luggage room calls and expedited car retrieval requests from casino operations.
The Valet Attendant position offers variety and teamwork, encouraging lateral service where employees step beyond their normal duties to assist guests and colleagues. Tasks may include driving shuttles or working in the coat check area as needed, fostering a collaborative work environment. Maintaining a positive attitude and a sense of urgency throughout your shift is important, as is adhering to company policies, safety regulations, and Department of Transportation requirements. Safety and accident prevention are top priorities, ensuring a secure environment for guests and employees alike.
By joining PENN Entertainment as a Valet Attendant, you become part of a vibrant team dedicated to fun and exceptional service, supported by a company that values career growth and employee wellness. This role is an excellent opportunity for individuals looking to build a career in the hospitality and entertainment industries while working for a company renowned for its commitment to diversity, sustainability, and innovation. Your contribution as a Valet Attendant will be integral in maintaining the company’s reputation as a credit to the entertainment industry and a preferred destination for guests seeking memorable experiences.
The role being offered is a Valet Attendant position within PENN Entertainment, ideal for energetic individuals who enjoy fast-paced environments and value excellent customer service. As a Valet Attendant, you will be the first point of contact for guests, responsible for greeting customers, handling luggage, and managing the parking and retrieval of passenger vehicles. This role requires a proactive approach, with an emphasis on creating a seamless and upbeat customer experience. You will engage guests by sharing information about the company’s diverse services, including restaurants, entertainment options, promotions, and special events across multiple properties. Attention to detail is crucial, as you will be required to accurately complete luggage tags and valet tickets and inspect vehicles for any pre-existing damage. Additionally, you will answer valet phones and respond promptly to luggage room calls and expedited car retrieval requests from casino operations.
The Valet Attendant position offers variety and teamwork, encouraging lateral service where employees step beyond their normal duties to assist guests and colleagues. Tasks may include driving shuttles or working in the coat check area as needed, fostering a collaborative work environment. Maintaining a positive attitude and a sense of urgency throughout your shift is important, as is adhering to company policies, safety regulations, and Department of Transportation requirements. Safety and accident prevention are top priorities, ensuring a secure environment for guests and employees alike.
By joining PENN Entertainment as a Valet Attendant, you become part of a vibrant team dedicated to fun and exceptional service, supported by a company that values career growth and employee wellness. This role is an excellent opportunity for individuals looking to build a career in the hospitality and entertainment industries while working for a company renowned for its commitment to diversity, sustainability, and innovation. Your contribution as a Valet Attendant will be integral in maintaining the company’s reputation as a credit to the entertainment industry and a preferred destination for guests seeking memorable experiences.
Job Requirements
- Six months’ experience in customer service field required
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver’s license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Qualifications
- Six months’ experience in customer service field required
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver’s license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Duties
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
- Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
- This includes, but is not limited to, driving shuttles and working in coat check
- Consistently maintains an upbeat and positive attitude with guests and co-workers
- Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties
- Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
- Supports safety and accident prevention programs
- Presents oneself as a credit to company and encourages others to do the same
- Performs all other related and compatible duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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