Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.50
Work Schedule
Day Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a dynamic and innovative company operating within the entertainment and hospitality industry. Renowned for its commitment to delivering exciting and memorable experiences, PENN Entertainment offers an environment where teamwork and fun go hand in hand. The company prides itself on fostering a diverse workforce motivated by passion and dedication to customer satisfaction. At PENN Entertainment, employees enjoy opportunities for career development through comprehensive support programs aimed at enhancing their skills and expanding their professional horizons.
This role is an excellent opportunity for individuals who enjoy engaging with people and thrive in a fast-paced setting. The position involves key responsibilities such as greeting customers, managing luggage transportation, parking and retrieving customer vehicles, and maintaining a high standard of customer service with positivity and professionalism. Individuals in this role will be instrumental in creating seamless interactions for guests by providing attentive and courteous service.
The company offers a competitive Total Rewards package, which goes beyond just a base salary. This package includes wellness programs tailored to support the financial, physical, and mental well-being of team members. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses, depending on the position, further enrich the overall compensation. Paid time off is accrued based on local policies and increases with tenure, emphasizing PENN Entertainment's commitment to work-life balance and employee satisfaction.
This position requires interaction with guests on various company services, such as restaurants, entertainment venues, and promotional events, providing an opportunity to gain extensive knowledge of the company’s offerings and effectively communicate them to visitors. Employees are encouraged to demonstrate lateral service by assisting beyond their primary duties, including roles like shuttle driving and coat check when needed, fostering a team-oriented and flexible working environment.
Safety remains a priority, with adherence to regulatory and departmental policies, including those from the Department of Transportation. The role requires physical mobility to handle potentially strenuous activities, such as lifting heavy luggage and operating vehicles with different transmission types, always ensuring guest safety and vehicle security. Employees must maintain professional conduct and represent the company positively at all times.
Ideal candidates for this role are those with prior customer service experience, excellent interpersonal and communication skills, and a proactive attitude towards guest engagement and safety. This position is well-suited for individuals seeking a rewarding career path in the entertainment and hospitality sector where they can grow, thrive, and contribute meaningfully to the company’s mission of delivering fun and enjoyment to every guest.
This role is an excellent opportunity for individuals who enjoy engaging with people and thrive in a fast-paced setting. The position involves key responsibilities such as greeting customers, managing luggage transportation, parking and retrieving customer vehicles, and maintaining a high standard of customer service with positivity and professionalism. Individuals in this role will be instrumental in creating seamless interactions for guests by providing attentive and courteous service.
The company offers a competitive Total Rewards package, which goes beyond just a base salary. This package includes wellness programs tailored to support the financial, physical, and mental well-being of team members. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses, depending on the position, further enrich the overall compensation. Paid time off is accrued based on local policies and increases with tenure, emphasizing PENN Entertainment's commitment to work-life balance and employee satisfaction.
This position requires interaction with guests on various company services, such as restaurants, entertainment venues, and promotional events, providing an opportunity to gain extensive knowledge of the company’s offerings and effectively communicate them to visitors. Employees are encouraged to demonstrate lateral service by assisting beyond their primary duties, including roles like shuttle driving and coat check when needed, fostering a team-oriented and flexible working environment.
Safety remains a priority, with adherence to regulatory and departmental policies, including those from the Department of Transportation. The role requires physical mobility to handle potentially strenuous activities, such as lifting heavy luggage and operating vehicles with different transmission types, always ensuring guest safety and vehicle security. Employees must maintain professional conduct and represent the company positively at all times.
Ideal candidates for this role are those with prior customer service experience, excellent interpersonal and communication skills, and a proactive attitude towards guest engagement and safety. This position is well-suited for individuals seeking a rewarding career path in the entertainment and hospitality sector where they can grow, thrive, and contribute meaningfully to the company’s mission of delivering fun and enjoyment to every guest.
Job Requirements
- Six months' experience in customer service field
- must be at least 18 years of age and have a driving record that meets company requirements
- valid state driver's license required
- obtain and maintain valid state responsible vendor permit
- must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- must possess excellent interpersonal skills
- good oral and written communication skills, must be fluent and literate in English
- physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- compliance with all regulatory, governmental, and safety requirements
Job Qualifications
- Six months' experience in customer service field
- must be at least 18 years of age
- valid state driver's license
- possess excellent interpersonal skills
- good oral and written communication skills
- fluent and literate in English
- physically mobile with ability to lift up to 80 lbs.
- able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- compliance with all regulatory and safety requirements
Job Duties
- Greet customer
- transport luggage to and from vehicle to guest rooms
- park and retrieve customer's passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
- initiate and engage in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
- accurately complete luggage tags and valet tickets which includes inspection of vehicle for prior damage
- answer valet phone and respond to luggage room calls and expedited car retrieval service from Casino Operations
- practice lateral service by stepping out of normal job description to help guests and co-workers, when business allows
- drive shuttles and work in coat check
- consistently maintain an upbeat and positive attitude with guests and co-workers
- consistently practice a sense of urgency throughout entire shift to include sprinting to and from valet lot and in all other job duties
- adhere to regulatory, safety, departmental and company policies, including Department of Transportation
- support safety and accident prevention programs
- present oneself as a credit to company and encourage others to do the same
- perform all other related and compatible duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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