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Job Overview
Employment Type
Full-time
Compensation
Salary
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
uniform provided
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
The Manchester Hotel is a distinguished establishment located in Lexington, Kentucky, celebrated for its commitment to excellence and Southern charm. This hotel stands as a handsome monument to the spirit and culture of Lexington, embracing the warm Southern light and full-galloped feeling that characterizes the region. Guests who stay at The Manchester Hotel experience a blend of historic ambiance and modern comfort, making it a premier destination for visitors seeking both relaxation and a taste of Kentucky heritage. With its dedication to outstanding service and an inviting atmosphere, The Manchester Hotel has earned a reputation as a welcoming and hospitable... Show More
Job Requirements
- Minimum 18 years of age
- Customer service experience
- Ability to drive manual transmission
- Ability to wear uniform completely and properly and be neatly groomed
- Valid driver's license
- Ability to pass a background check and motor vehicle record (MVR) check
- Capability to run, retrieve vehicles, and lift luggage up to 50 pounds
- Physical ability to lift and transport luggage, stand for extended periods, and work outdoors
- Flexibility to work varied shifts, including weekends and holidays
Job Qualifications
- Minimum 18 years of age
- Customer service experience
- Ability to drive manual transmission
- Ability to wear uniform completely and properly and be neatly groomed
- Valid driver's license
- Ability to pass a background check and motor vehicle record (MVR) check
- Capability to run, retrieve vehicles, and lift luggage up to 50 pounds
- Customer-focused mindset with a commitment to providing exceptional service
- Physical ability to lift and transport luggage, stand for extended periods, and work outdoors
- Flexibility to work varied shifts, including weekends and holidays
Job Duties
- Greet guests with warmth and professionalism upon arrival
- Assist with the check-in and check-out process, providing information about the hotel's amenities
- Safely handle guests' luggage, transporting it to and from rooms promptly
- Offer assistance with carrying luggage and provide information about room features
- Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles
- Safely drive and park vehicles, adhering to company and safety standards
- Provide information about the hotel's facilities, services, and local attractions
- Respond to guest inquiries and requests promptly and professionally
- Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services
- Relay important information about guest preferences and special requests
- Monitor the entrance area for any suspicious activity and report concerns promptly
- Adhere to safety and security procedures to ensure the well-being of guests and their belongings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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