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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $13.50
Work Schedule
Standard Hours
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
free employee parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is a distinguished hospitality group based in New Mexico, recognized as the premier locally owned entity within the region. With a foundation deeply rooted in respect for culture, place, and people, Heritage Hotels & Resorts has built a reputation for offering luxury accommodations combined with authentic storytelling and exceptional service. The group features a collection of luxury hotels alongside award-winning restaurants, all designed to reflect the unique cultural richness and community pride of New Mexico. Their commitment extends beyond guest service to care for team members and neighborhoods alike, creating a harmonious balance between hospitality excellence... Show More
Job Requirements
- Excellent verbal communication and customer service skills
- Ability to multitask and remain organized in a fast paced guest-facing environment
- Strong awareness of safety and attention to detail
- Ability to work collaboratively with multiple departments to support guest experience
- Minimum age of 21 with preferably 2 years of driving experience required
- Hospitality or guest service experience preferred
- High school diploma or equivalent experience or training required
- Current New Mexico driver’s license with an insurable driving record required
Job Qualifications
- High school diploma or equivalent experience or training
- Excellent verbal communication and customer service skills
- Ability to multitask and remain organized in a fast paced guest-facing environment
- Strong awareness of safety and attention to detail
- Ability to work collaboratively with multiple departments to support guest experience
- Minimum age of 21 with preferably 2 years of driving experience
- Hospitality or guest service experience preferred
- Current New Mexico driver’s license with an insurable driving record
Job Duties
- Welcome guests warmly as they arrive at the property and provide assistance in and out of vehicles
- Safely park and retrieve guest vehicles in accordance with company safety and security procedures
- Assist guests with luggage during check-in and check-out, ensuring careful handling and professional service
- Provide knowledgeable recommendations regarding hotel outlets, amenities, events and local attractions to enhance the guest experience
- Maintain knowledge of ADA parking procedures and all safety and security protocols
- Communicate and partner with Front Office, Security and other departments as needed to support guest needs
- Maintain awareness of guest flow and arrival patterns to ensure efficient and organized service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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