Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a prominent hospitality services company dedicated to delivering exceptional guest experiences through attentive and compassionate service. As a leader in the parking and valet industry, Towne Park strives to create smiles by impacting millions of patients, visitors, and guests across various locations. The company focuses on providing outstanding hospitality that eases anxiety and enhances the overall experience of guests, making every day an opportunity to brighten someone else's day. With a commitment to quality and integrity, Towne Park emphasizes the importance of professionalism, teamwork, and customer satisfaction as core values.
The Guest Service Associate role at Towne Park is a rewarding career opportunity where employees can make a significant impact. This position involves providing exemplary hospitality services, including parking and retrieving guest vehicles promptly and safely, assisting with luggage handling, and aiding guests with inquiries and services during their visit. The role requires a friendly, professional demeanor and a genuine commitment to creating a memorable guest experience. This employment opportunity is hourly with a base pay of $16 per hour and offers a flexible work schedule with shifts ranging from 7:00 AM to 11:00 PM every day of the week.
In this role, the associate plays a crucial part in representing Towne Park’s dedication to service excellence. The guest interactions are handled with respect, warmth, and efficiency, ensuring all guests feel welcomed and valued. The responsibilities extend to managing parking operations accurately, including processing claim checks, calculating fees, and maintaining meticulous records of all vehicles handled. Additional duties often involve assisting guests with directions, transportation, and providing information about the facility and surrounding area, thereby enhancing the overall guest journey.
Towne Park supports its employees with a benefits package that includes accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan, subject to eligibility. The work environment requires outdoor activity and physical endurance, including standing, walking, lifting, and exposure to various weather conditions. Towne Park values diversity, inclusion, and reasonable accommodations for individuals with disabilities to ensure all employees can perform their duties effectively.
This position is ideal for proactive, customer-focused individuals who are comfortable working in a dynamic environment and enjoy helping others. Towne Park looks for associates who can handle routine tasks with attention to detail, follow established procedures, and make decisions within operational guidelines. The role not only offers a chance to earn competitive pay but also to be part of a respected team where every day brings new opportunities to positively affect guests’ experiences and contribute to the organization’s success.
The Guest Service Associate role at Towne Park is a rewarding career opportunity where employees can make a significant impact. This position involves providing exemplary hospitality services, including parking and retrieving guest vehicles promptly and safely, assisting with luggage handling, and aiding guests with inquiries and services during their visit. The role requires a friendly, professional demeanor and a genuine commitment to creating a memorable guest experience. This employment opportunity is hourly with a base pay of $16 per hour and offers a flexible work schedule with shifts ranging from 7:00 AM to 11:00 PM every day of the week.
In this role, the associate plays a crucial part in representing Towne Park’s dedication to service excellence. The guest interactions are handled with respect, warmth, and efficiency, ensuring all guests feel welcomed and valued. The responsibilities extend to managing parking operations accurately, including processing claim checks, calculating fees, and maintaining meticulous records of all vehicles handled. Additional duties often involve assisting guests with directions, transportation, and providing information about the facility and surrounding area, thereby enhancing the overall guest journey.
Towne Park supports its employees with a benefits package that includes accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan, subject to eligibility. The work environment requires outdoor activity and physical endurance, including standing, walking, lifting, and exposure to various weather conditions. Towne Park values diversity, inclusion, and reasonable accommodations for individuals with disabilities to ensure all employees can perform their duties effectively.
This position is ideal for proactive, customer-focused individuals who are comfortable working in a dynamic environment and enjoy helping others. Towne Park looks for associates who can handle routine tasks with attention to detail, follow established procedures, and make decisions within operational guidelines. The role not only offers a chance to earn competitive pay but also to be part of a respected team where every day brings new opportunities to positively affect guests’ experiences and contribute to the organization’s success.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state you are applying to work or a nearby commutable state
- Minimum one month of related experience or training
- Knowledge of customer and personal service principles
- Ability to read, write and comprehend English
- Effective communication skills in small group and one-on-one settings
- Basic math skills including addition, subtraction, multiplication, and division relating to American currency
- Understanding of 24 hour and military time
- Ability to understand applicable rates
- Ability to operate a manual transmission is highly desirable
- Capability to perform parallel parking
- Physical ability to lift up to 100 pounds occasionally
- Ability to stand or sit for extended periods and work outdoors in various weather conditions
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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