Valet Account Manager - Savannah, GA

Savannah, GA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,700.00 - $73,100.00

Work Schedule

Standard Hours

Job Description

Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. With a strong presence across the United States, PMC specializes in providing tailored valet and self-parking management, shuttle services, event parking, and porter/bell services for a variety of industries such as hotels, resorts, healthcare facilities, and event venues. The company is deeply committed to delivering excellence in service, emphasizing a guest-first mindset that transforms parking management into an extension of the hospitality experience. By partnering with PMC, businesses ensure their guests receive seamless, high-touch service that elevates convenience, safety, and satisfaction. PMC’s mission centers on operational excellence, innovative solutions, and outstanding customer care that enhances the reputation and functioning of their client properties.

The Valet Account Manager position at PMC is a critical leadership role responsible for overseeing the daily operations of an assigned parking location. This full-time, exempt status role offers a competitive salary with the potential for bonus opportunities, depending on market factors and candidate experience. The Valet Account Manager acts as the primary liaison between PMC and the client property, ensuring the highest standards of service delivery, operational efficiency, and financial management. Core responsibilities include managing valet staff, scheduling, quality assurance, and direct guest service performances. The role demands a hands-on leader who can troubleshoot and resolve operational challenges quickly, maintain strong client relationships, drive financial accountability including revenue and payroll oversight, and foster an energized team culture focused on professional growth and customer satisfaction.

Beyond operational management, this role requires a leader adept at coaching and developing hourly associates, conducting site visits to ensure smooth and safe service delivery, and utilizing strong communication and reporting skills to provide timely updates to PMC regional and city management. The Valet Account Manager is expected to navigate both indoor and outdoor working environments, handle variable weather conditions, and maintain an active presence in site operations including stepping in as a valet attendant when necessary. Candidates should bring a solid background in hospitality or related customer service fields, with at least three years of supervisory experience, and have the ability to analyze financial data and implement cost-control measures effectively.

PMC values safety, integrity, and employee development, with an inclusive culture that supports diversity and adherence to Equal Employment Opportunity guidelines. Employees enjoy a robust benefits package including health, dental and vision insurance, 401K, supplemental insurance options, paid time off, leadership development programs, and tuition assistance through Bellevue University. This role requires flexibility, strong leadership acumen, and a passion for delivering exceptional guest experiences, making it an ideal opportunity for experienced professionals seeking to advance their careers in hospitality-focused parking management.

Job Requirements

High school diploma or GED
Minimum three years supervisory experience in parking hospitality or related field
Valid driver’s license and reliable transportation
Acceptable motor vehicle record with no more than three moving violations in three years
Clean background check
Ability to perform physical demands including running standing walking and lifting moderate weights
Willingness to work flexible hours and occasional travel
Must maintain effective communication skills
Proficient in handling financial and operational data
Capable of using personal cell phones for work communication with reimbursement policy
Ability to work in indoor and outdoor environments including exposure to varying weather conditions
Commitment to upholding company policies and standards

Job Qualifications

High school diploma or GED
At least three years of supervisory experience in parking hospitality or a similar customer service field
Additional training or certifications in leadership or business management beneficial
Valid driver’s license with an acceptable motor vehicle record
Ability to pass and maintain a clean background check
Strong guest service and communication skills
Proficient in client relationship management
Analytical and problem-solving skills
Effective training and leadership abilities
Ability to manage payroll and scheduling efficiently

Job Duties

Serve as the primary contact for each property ensuring contractual obligations are met
Manage scheduling staffing and quality assurance to ensure smooth daily operations
Monitor site-level revenue payroll and expenses to identify trends and irregularities
Recruit train and coach hourly associates set clear performance expectations
Provide regular updates to management through reports on progress challenges and account needs
Actively involve staff in planning decision-making and process improvement while taking full responsibility for team performance
Attend required staff meetings and complete assigned training modules in a timely manner