Valet Account Manager - Madison WI

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC offers a broad range of parking solutions including valet and self-parking management, shuttle services, event parking coordination, and porter/bell services. Their expertise spans multiple industries such as hotels, resorts, healthcare facilities, and event venues. With a strong commitment to excellence and a guest-first approach, PMC acts as an extension of the hospitality experience, providing seamless and high-touch customer service to both partners and guests. By focusing on delivering superior service quality, PMC ensures that every touchpoint reflects professionalism, efficiency, and dedication to customer satisfaction.

The Valet Account Manager position at PMC is a full-time, exempt role reporting to the City Manager or Area Manager. This position is vital in overseeing the daily operations of an assigned valet parking location, managing staff, crafting and maintaining strong client relationships, handling financial responsibilities such as revenue monitoring and payroll management, and performing valet duties when necessary. The role's primary objective is to lead valet operations by providing exceptional guest service, optimizing operational efficiency, and driving financial performance. The Account Manager plays a key role in staff development, operational excellence, and customer satisfaction, ensuring the valet service is safe, professional, and well-organized.

In this role, the manager actively supports team performance through leadership, coaching, and fostering a positive work environment. They are responsible for client relationship management by being the primary contact and ensuring contractual obligations are met, while also identifying opportunities for service improvements and business growth. Daily operations oversight includes scheduling, staffing, quality assurance, and regular site visits to uphold consistent customer service standards and improve operational processes. Financial and administrative tasks involve close monitoring of revenue, payroll, and expenses to maintain budget compliance and financial tracking.

Furthermore, the Account Manager coordinates communication and reporting by providing regular updates to management and maintaining clear communication channels during emergencies. Supervisory responsibilities extend to involving the team in planning and decision-making, providing feedback, and promoting professional growth. Flexibility is important as the role may require working varied hours, occasional travel for financial reviews or audits, and attending corporate meetings. A strong emphasis is placed on compliance with safety standards, operational policies, and fostering a culture of quality and accountability.

PMC values pay transparency and equity, offering employees an environment that encourages open dialogue on compensation while complying with all applicable wage and labor laws. Benefits include health insurance, dental insurance, vision coverage, 401K plan, supplemental insurance options, bonus opportunities, paid time off, paid training, leadership development programs, tuition assistance, and military-friendly policies. PMC provides employment on an at-will basis, meaning employment may be ended by either party at any time in accordance with applicable laws. This role requires a high school diploma or GED plus at least three years of supervisory experience in parking, hospitality, or a similar customer service field. A valid driver’s license with a clean driving record and the ability to pass a background check are mandatory.

This comprehensive role is ideal for a motivated leader with excellent communication, client management, and problem-solving skills who thrives in a dynamic environment balancing operational demands, guest satisfaction, team leadership, and financial oversight. PMC’s Valet Account Manager enjoys the opportunity to influence the customer experience directly while contributing to business growth and service excellence in a supportive and professional setting.