Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid training
Tuition Assistance
Bonus opportunities
Job Description
Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC specializes in providing premium valet and self-parking management, shuttle services, event parking, as well as porter and bell services across diverse industries such as hotels, resorts, healthcare facilities, and event venues. With a core commitment to excellence and a guest-first mindset, PMC acts as an essential extension of the hospitality experience, consistently delivering seamless and high-touch service that meets the unique needs of both partners and guests. By offering expert parking management solutions, PMC ensures that transportation and parking logistics enhance overall customer satisfaction and operational efficiency for its clients.
The Valet Account Manager role at PMC is central to the successful execution and daily oversight of valet operations at assigned locations. This full-time, exempt position is designed for experienced professionals ready to lead, manage, and elevate valet services in dynamic and hospitality-focused environments. The role involves comprehensive responsibilities including staff supervision, client relationship management, financial oversight, and hands-on valet duties when needed. Located under the Valet Parking Division, the Valet Account Manager reports directly to the City Manager or Area Manager and is expected to foster a culture of professionalism, safety, and operational excellence.
PMC offers a salary-based compensation package complemented by potential bonus opportunities, with salaries variable depending on market conditions and candidate experience. Emphasizing pay transparency and equity, PMC maintains compliance with all federal, state, and local wage laws, along with labor standards.
In this role, the Valet Account Manager directly impacts guest experiences by overseeing every aspect of valet operations—from staff training and customer service delivery to fiscal management and strategic planning. The successful candidate will demonstrate strong leadership with a focus on staff development and operational optimization, driving improvements to service quality and business profitability. Client relationship management is key to this role, requiring the ability to communicate clearly, address client concerns, and identify new opportunities for service enhancements.
Operational responsibilities include managing staff schedules, ensuring quality assurance, and conducting regular site visits to troubleshoot and improve parking and vehicle handling processes. Financial duties encompass monitoring site-level revenue, payroll, and expenses, collaborating with regional leadership to control costs and maintain budgets. Additionally, the manager will play a pivotal role in recruiting, training, and coaching valet teams while fostering a positive and compliant work environment.
The position demands excellent communication and reporting skills, with regular updates to management and coordination with various stakeholders. Leadership practices emphasize inclusivity, feedback, process improvement, and accountability. Flexibility to work varied hours is essential, particularly during financial closes or when attending off-site meetings. The role’s working environment includes both indoor and outdoor settings, requiring adaptability to weather conditions and exposure to vehicle traffic.
PMC is an equal opportunity employer committed to a diverse workforce, providing reasonable accommodations in compliance with the Americans with Disabilities Act (ADA). The company is dedicated to employee development, offering benefits such as health and dental insurance, 401K plans, paid time off, tuition assistance, and company-wide discounts. This comprehensive support reflects PMC’s role as a military-friendly, employee-focused employer that values safety, service, and professional growth.
The Valet Account Manager role at PMC is central to the successful execution and daily oversight of valet operations at assigned locations. This full-time, exempt position is designed for experienced professionals ready to lead, manage, and elevate valet services in dynamic and hospitality-focused environments. The role involves comprehensive responsibilities including staff supervision, client relationship management, financial oversight, and hands-on valet duties when needed. Located under the Valet Parking Division, the Valet Account Manager reports directly to the City Manager or Area Manager and is expected to foster a culture of professionalism, safety, and operational excellence.
PMC offers a salary-based compensation package complemented by potential bonus opportunities, with salaries variable depending on market conditions and candidate experience. Emphasizing pay transparency and equity, PMC maintains compliance with all federal, state, and local wage laws, along with labor standards.
In this role, the Valet Account Manager directly impacts guest experiences by overseeing every aspect of valet operations—from staff training and customer service delivery to fiscal management and strategic planning. The successful candidate will demonstrate strong leadership with a focus on staff development and operational optimization, driving improvements to service quality and business profitability. Client relationship management is key to this role, requiring the ability to communicate clearly, address client concerns, and identify new opportunities for service enhancements.
Operational responsibilities include managing staff schedules, ensuring quality assurance, and conducting regular site visits to troubleshoot and improve parking and vehicle handling processes. Financial duties encompass monitoring site-level revenue, payroll, and expenses, collaborating with regional leadership to control costs and maintain budgets. Additionally, the manager will play a pivotal role in recruiting, training, and coaching valet teams while fostering a positive and compliant work environment.
The position demands excellent communication and reporting skills, with regular updates to management and coordination with various stakeholders. Leadership practices emphasize inclusivity, feedback, process improvement, and accountability. Flexibility to work varied hours is essential, particularly during financial closes or when attending off-site meetings. The role’s working environment includes both indoor and outdoor settings, requiring adaptability to weather conditions and exposure to vehicle traffic.
PMC is an equal opportunity employer committed to a diverse workforce, providing reasonable accommodations in compliance with the Americans with Disabilities Act (ADA). The company is dedicated to employee development, offering benefits such as health and dental insurance, 401K plans, paid time off, tuition assistance, and company-wide discounts. This comprehensive support reflects PMC’s role as a military-friendly, employee-focused employer that values safety, service, and professional growth.
Job Requirements
- High school diploma or GED
- Minimum three years supervisory experience in parking hospitality or customer service
- Valid driver’s license and reliable transportation
- Acceptable motor vehicle record with no more than three moving violations within three years
- Ability to pass and maintain a clean background check
- Ability to work flexible hours including during financial close periods
- Willingness to occasionally travel for audits financial reviews or corporate meetings
- Capacity to work indoors and outdoors in variable weather conditions
- Ability to stand and sit for extended periods
- Use personal cell phone for work-related communication with reimbursement following company policy
Job Qualifications
- High school diploma or GED
- At least three years of supervisory experience in parking hospitality or similar customer service field
- Valid driver’s license with acceptable motor vehicle record
- Ability to pass and maintain a clean background check
- Strong client management and communication skills
- Proven leadership and team development experience
- Competency in analyzing revenue payroll and operational data
- Excellent problem-solving and decision-making skills
- Ability to provide hands-on coaching and training
- Knowledge of payroll management and labor cost control
- Effective communication and reporting abilities
Job Duties
- Serve as the primary contact for property clients ensuring contractual obligations are met and building trust with stakeholders
- Manage scheduling staffing and quality assurance for smooth daily operations
- Conduct regular site visits to maintain equipment improve processes and uphold customer service standards
- Monitor site-level revenue payroll and expenses to keep operations financially on track and within budget
- Recruit train and coach hourly associates fostering a positive and professional work environment
- Provide regular updates to management and coordinate promptly during emergencies or urgent situations
- Actively involve staff in planning decision-making and process improvement while taking responsibility for team performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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