Valet Account Manager - Dayton

Parking Management Company (PMC) is a national leader specializing in hospitality-focused parking services with its headquarters in Nashville, Tennessee. As an industry frontrunner, PMC offers a comprehensive range of services including valet and self-parking management, shuttle services, event parking, and porter/bell services across diverse sectors such as hotels, resorts, healthcare facilities, and event venues. PMC is widely recognized for its commitment to excellence and a guest-first approach, functioning as a seamless extension of the hospitality experience by delivering high-touch, professional service that elevates partner and guest satisfaction alike. The company continually strives to exceed expectations by fostering strong client relationships and maintaining impeccable operational standards, making it a trusted name in parking management nationwide.

The role of Valet Account Manager at PMC is a pivotal position within the Valet Parking Division. Reporting directly to the City Manager or Area Manager, this full-time, exempt position offers a competitive salary complemented by bonus opportunities, with pay varying depending on market and experience. The Account Manager is responsible for overseeing the daily operations of an assigned location, ensuring that each aspect of valet service is executed at the highest standards of professionalism and efficiency. This includes managing and developing staff, maintaining strong client relations, overseeing financial elements such as revenue and payroll, and stepping in to perform valet duties when necessary.

Primary responsibilities encompass client relationship management to secure ongoing satisfaction and business growth, operational oversight to guarantee smooth daily functions, and financial monitoring to ensure cost control and budget adherence. The Account Manager actively engages in team supervision and training to foster a motivated and competent workforce that upholds PMC’s guest-first ethos. This leadership role demands exceptional organizational skills, an analytical mind for financial and operational data, and a collaborative approach to problem-solving. Additionally, the role requires flexibility in working hours and occasional travel for corporate meetings or financial audits.

Working environments for this position include both indoor and outdoor settings, often requiring navigation through varying weather conditions and exposure to busy parking areas and moving vehicles. Physical demands include prolonged standing and sitting, along with excellent vision capabilities to maintain safety and situational awareness on-site. Effective communication and reporting skills are essential, with the use of personal cell phones for work-related coordination being a common necessity, supported by company reimbursement policies.

PMC emphasizes pay transparency, equitable compensation, and compliance with all relevant labor laws, fostering a workplace where dialogue about pay and opportunity is encouraged and supported. Furthermore, PMC values diversity and inclusivity, ensuring equal employment opportunities regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. This role offers significant opportunities for professional growth, including access to internal leadership development programs, tuition assistance, and other employee benefits designed to support career advancement and well-being.