Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $13.25 - $17.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance

Job Description

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year history of innovation in the hospitality industry, Highgate is recognized for its expert guidance through every stage of the property cycle, including planning, development, recapitalization, and disposition. The company has built a diverse portfolio featuring bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, known for their contemporary programming and digital sophistication. Highgate employs industry-leading revenue management tools that enable it to anticipate market trends efficiently, drive superior performance, and maximize asset value continuously. Led by a seasoned executive team of hospitality professionals with corporate offices worldwide, Highgate is a trusted partner to top ownership groups and major hotel brands globally. More information about the company can be found at www.highgate.com.

The Westin New Orleans, situated at the end of famed Canal Street, offers stunning views of the Mississippi River and the French Quarter. This prominent hotel features 462 rooms and suites, including a luxurious Presidential Suite outfitted with Westin’s signature Heavenly® bedding. With 34,000 square feet of versatile event space, a fully equipped WestinWORKOUT fitness center, a lobby bar named Observatory 11 boasting the best views in the French Quarter, and a newly opened restaurant, Bistro at the Bend, The Westin New Orleans creates memorable guest experiences in an unbeatable location close to major attractions such as the Shops at Canal Place, Harrah’s Casino, Bourbon Street, and the Ernest N. Morial Convention Center.

The Valet position at The Westin New Orleans focuses on delivering exceptional service by ensuring each guest feels warmly welcomed upon arrival. The primary responsibility includes managing an efficient and courteous arrival and departure experience, assisting guests with luggage and vehicle parking, and accommodating guest needs with attentiveness and professionalism throughout their stay. This role is vital in maintaining the high standard of guest service and hospitality that The Westin brand promises. As a Valet, you will embody the hospitality values of friendliness, efficiency, and security while working in a dynamic environment that values teamwork and guest satisfaction. This position is offered as an hourly job, providing an opportunity to work with a world-renowned hotel management company that supports professional growth and excellence in service.

Job Requirements

  • High school diploma or equivalent
  • valid driver’s license for the applicable state
  • at least two years driving experience preferred
  • ability to stand during entire shift
  • ability to lift up to 100 pounds occasionally and 50 pounds frequently
  • valid driver license with a clean zero points driver's abstract
  • ability to drive standard and automatic vehicles
  • effective verbal and written communication skills
  • ability to maintain confidentiality
  • perform other duties as requested by management

Job Qualifications

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • valid driver’s license for the applicable state
  • at least two years driving experience preferred
  • ability to effectively communicate verbally and in writing
  • ability to maintain confidentiality of information
  • familiarity with vehicle safety and parking procedures

Job Duties

  • Properly stand at attention at the hotel entrance
  • open doors greeting guest with smile and friendly comment as they enter and exit the hotel
  • greet arriving vehicles opening doors for the guest and greeting them in a proper manner
  • assist guests with luggage to the curbside and direct them to front desk or other areas as required
  • valet guest cars within the procedures set for the department ensuring that guest car and keys are safe and secure with each vehicle clearly tagged
  • assist guest with directions and information of property as required
  • assist departing guest with transportation as requested
  • retrieve valet vehicles in an efficient manner and follow proper procedure in assisting the guest into the vehicle and loading articles including luggage into the vehicle as required
  • assist door attendant in monitoring traffic in the porte cochere
  • ensure that the porte cochere is clean of litter water oil and other unacceptable items
  • perform duties as required in related positions of the department and door attendant and be familiar with all procedures of these positions
  • diplomatically handle or refer guest request and complaints
  • ensure any safety or security related procedures are implemented and any possible situation is immediately reported

Job Criteria

Experience

No experience required


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