Vacuum Concierge - Jenison

Tommy's Express Car Wash is a nationally recognized franchise known for delivering outstanding car wash and car care services with an emphasis on technology and efficiency. Embracing decades of industry experience, Tommy's Express offers a cutting-edge car wash experience that blends innovation with customer care. Their fully automatic washes feature state-of-the-art equipment, such as an easy-loading dual belt conveyor system, wide open bays designed for natural lighting, advanced presoak and sealer treatments, and generously provided high-power self-serve vacuums for customer convenience. This innovative approach positions Tommy's Express as a leading brand in the automotive cleaning industry with a mission to provide exceptional service to all customers. The company fosters a fun, energetic, and family-oriented work culture with many opportunities for growth and development for motivated team members. Tommy's Express operates nationwide, offering competitive pay, a comprehensive benefits package, and a supportive work environment focused on employee well-being and success.

The role of Vacuum Concierge at Tommy's Express is integral to the customer experience, focusing heavily on delivering proactive, friendly, and personalized service to guests primarily in the vacuum service areas. This position bridges customer engagement with operational support, making it a dynamic and interactive role that involves greeting guests, educating them on wash options, and promoting monthly wash packages and upgrades to drive sales. The Vacuum Concierge serves as a visible ambassador for the Tommy's Express brand, ensuring guests have a seamless and positive experience by anticipating needs, offering assistance with vacuum equipment, and resolving any guest concerns right away. Additionally, this role involves supporting sales efforts beyond the vacuum area during slower periods, including fleet sales outreach, lead generation, and business development activities. The Vacuum Concierge will also interface with point of sale (POS) and license plate recognition (LPR) technology to support efficient check-in and operational activities.

Working in a fast-paced retail environment, the Vacuum Concierge must maintain cleanliness and order throughout the property, focusing on the vacuum area to create an inviting and organized space. The position requires physical activity, including moving equipment up to 30 pounds, standing for extended periods, and working indoors and outdoors in varying weather conditions. The role can be part-time or full-time with weekend shifts required. Tommy's Express prioritizes a culture of ownership where team members are empowered to deliver exceptional service, uphold brand standards, and contribute to the overall success of their location. Employees are encouraged to approach work with a positive and professional attitude, showing willingness to learn, work hard, and foster strong customer relationships. This opportunity is well-suited for individuals who enjoy engaging with people, thrive in team environments, and are eager to grow within a dynamic, nationally expanding company.