Vacuum Concierge - Hudsonville

Tommy's Express is a renowned national franchise specializing in providing exceptional car wash and car care services across the country. With decades of experience and industry-leading technology, Tommy's Express offers customers a cutting-edge car wash experience that sets it apart from traditional car washes. The company's state-of-the-art facilities include fully automatic washes with features like the easy-loading dual belt conveyor, spacious car wash bays that allow ample natural lighting, advanced presoak and sealer services, and complimentary high-power self-serve vacuums onsite.

As a Vacuum Concierge at Tommy's Express, you will be an integral part of a dynamic and customer-focused team dedicated to delivering not just clean cars but memorable guest experiences. This role involves more than just maintaining the vacuum area; it's about proactively engaging with guests, educating them on available wash options, and driving sales of monthly wash packages and service upgrades. You will serve as a brand ambassador, ensuring every guest feels welcomed and valued while providing assistance with vacuum use and promptly resolving any concerns.

The position requires you to work efficiently in a fast-paced yet supportive environment, underlining the importance of teamwork and communication. You will also get the chance to support fleet sales and business development during slower periods, stepping into outreach and lead generation activities. Tommy's Express believes in empowering employees to develop new skills, including operating POS and LPR systems, thus contributing to smooth car wash operations.

Attention to detail is critical in this role as you oversee the cleanliness and aesthetics of the vacuum area, ensuring a pristine and inviting atmosphere for all visitors. Taking ownership of guest satisfaction involves addressing issues and continually elevating the service experience, embodying the company culture summarized by the phrase 'WE OWN IT'. This culture values taking full responsibility for guest relationships, sales outcomes, and the overall success of the location.

This opportunity is suitable for individuals who are friendly, approachable, and organized, with strong communication skills and a willingness to learn and grow within the company. Prior sales experience, familiarity with technology and apps, and a positive, hardworking attitude will help you succeed in this role.

Tommy's Express offers competitive base pay and annual bonuses, a comprehensive insurance package covering health, dental, vision, life, disability, and employee assistance programs, along with 401k matching and complimentary financial planning services. Employees benefit from dependent care flexible spending accounts with on-site daycare options, paid time off, paid holidays, tuition assistance, and learning and development programs. Motivated team members have significant opportunities for internal growth within this nationwide company known for a fun, energetic, and family-oriented work culture that emphasizes team morale and personal development.

This part-time or full-time position requires weekend availability and involves working in a professional retail environment with the physical demands of operating in all weather conditions and handling equipment up to 30 pounds. If you are looking for a rewarding role with a leading company that values customer service and team spirit, Tommy's Express is the ideal place to advance your career as a Vacuum Concierge.