Utility Porter

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

onsite fitness center

Job Description

Westgate Las Vegas Resort & Casino is a premier hospitality establishment located adjacent to the Las Vegas Convention Center and just one block from the iconic Las Vegas Strip. This legendary resort and casino is known for its vibrant atmosphere and world-class amenities, which include a lively casino boasting the world’s largest Race & Sports Book, a variety of incredible restaurants, engaging nightlife, and live entertainment options. The convenience of an onsite Las Vegas Monorail station enhances access to the Strip, making it an ideal destination for guests seeking a comprehensive Las Vegas experience. As a part of Westgate Resorts, a company recognized by U.S. News as one of the Best Companies to Work For, the resort fosters a culture committed to excellence, offering not only unforgettable vacation experiences for guests but also ample opportunities for career growth for its employees across more than 60 resort locations nationwide.

The role in focus is a Housekeeping position dedicated to maintaining the impeccable physical appearance of the hotel’s guest rooms, corridors, foyers, and storerooms. This role is integral to ensuring that guests experience a clean, comfortable, and welcoming environment throughout their stay. The housekeeping team is responsible for executing duties using various equipment, materials, and techniques to meet the high standards established by management. Core responsibilities include the removal and compaction of trash from hotel floors, organizing and cleaning supply areas, conducting inventories, and delivering or stocking supplies as required. This position demands attention to detail, a proactive approach to maintenance, and the ability to communicate effectively with team members and guests.

Workers in this role must be capable of managing physical tasks such as lifting up to 50 pounds and handling supplies to maintain par levels for operation. They also play an important part in guest satisfaction by responding to inquiries and providing assistance within hotel guidelines, contributing to the overall positive guest experience. With a commitment to safety, employees are trained to understand product labeling, instructions, and safety notices to ensure proper application of cleaning materials and adherence to standards. The position requires basic mathematical skills for inventory and report verification, and strong communication skills in English for both written and verbal interactions with guests, supervisors, and colleagues.

This full-time position calls for individuals who embody a neat, clean, and professional appearance and can maintain attendance standards necessary for smooth operation. The working environment may expose employees to typical casino-related factors such as secondhand smoke, noise, and interaction with the public. The Westgate Las Vegas Resort & Casino is an equal employment opportunity employer dedicated to diversity and inclusion, providing reasonable accommodations when requested to applicants with disabilities. Candidates are encouraged to bring their dedication and professionalism to this rewarding role to become a valued member of a team that prides itself on delivering exceptional service and hospitality excellence.

Job Requirements

high school diploma or equivalent
prior experience in housekeeping or custodial work preferred
ability to comprehend verbal and written English
physical capability to handle duties including lifting up to 50 lbs.
availability to work flexible shifts including weekends and holidays
ability to maintain professionalism and a neat personal appearance
willingness to adhere to safety and sanitation standards
effective communication skills
basic math skills for inventory and report handling

Job Qualifications

ability to comprehend verbal English sufficient to understand job requests from supervisor, guests and co-workers
basic mathematical skills necessary to verify/balance reports, perform simple calculations and conduct inventories
ability to lift a maximum of 50 lbs. by hand
ability to maintain attendance in conformance with standards
ability to maintain a neat, clean and well-groomed appearance
ability to grasp, bend, lift and/or carry, or otherwise move goods weighing a maximum of 300 lbs. on an intermittent basis and sufficient dexterity of hand in order to use pen/paper, mop/buckets, broom/dust pan, scrapers, spray bottles and scrub brush
ability to stand, move, and work throughout office area including walking (up to 2 miles, intermittently), climbing stairs/ladders, and riding elevators, for the duration of the shift
ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to communicate with other employees, management and external contacts

Job Duties

conduct inventory of supply room
write up orders to maintain supplies at par levels for operation
receive and transport supplies from the receiving dock and deliver/stock supply rooms
sweep and mop supply room to ensure cleanliness
transport all trash from guestroom floors and trash disposal rooms to the compactor area
clean and sanitize disposal rooms and compactor area
maintain/clean the equipment necessary to perform duty
remove/replace and store furnishings for guestrooms, foyers, storerooms and corridors as directed
communicate in written format the status of work performed including descriptions, dates and times of such work completion
respond to guest inquiries
provide guest satisfaction through assistance, direction and information within hotel guidelines
attend meetings as directed to gather/obtain/communicate information about guest services/requests or job performance