Usher - Event Staff

Job Overview

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Compensation

Hourly
Exact $13.00
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Benefits

Paid Time Off
flexible schedules
Training and development opportunities
Employee Discounts
Onsite locker facilities
Supportive team environment
Opportunity to work at a historic venue

Job Description

Cowtown Coliseum is a historic and iconic venue located in Fort Worth, Texas, renowned for hosting rodeos, concerts, and a wide variety of exciting events that draw visitors from near and far. Established as one of the oldest continuously operating indoor arenas in the world, Cowtown Coliseum offers a unique blend of rich Western heritage and contemporary entertainment, making it a landmark destination for families, tourists, and locals alike. The Coliseum prides itself on providing an authentic and engaging experience that celebrates rodeo culture, live music, and special events in a safe and welcoming environment. The team at Cowtown Coliseum is dedicated to ensuring every event runs smoothly and that every guest leaves with lasting positive memories. Working at Cowtown Coliseum means becoming part of a vibrant community that values tradition, teamwork, and excellent customer service.

The role of Event Usher at Cowtown Coliseum is critical to maintaining the quality and safety of the guest experience during events. As an Event Usher, you will be the friendly face that guests encounter upon arrival, responsible for greeting and assisting them with tickets, seating, and navigating the venue. This position requires attentiveness, excellent communication skills, and the ability to manage crowd safety by ensuring aisles, stairs, and entrances remain clear throughout the event. Responsibilities include enforcing venue policies and helping guests adhere to rules such as no vaping or unauthorized video recording, which help maintain the integrity of the event experience. Additionally, Event Ushers support guests by providing directions to key facility areas like restrooms, concessions, exits, and first aid stations.

This position offers the opportunity to work in a dynamic, fast-paced environment where adaptability and a positive attitude are essential. Team players who are reliable, punctual, and able to remain calm under pressure will thrive in this role. The work schedule may vary with event timings, and punctual attendance, especially for the mandatory pre-shift briefing, is required to ensure readiness for each event. Uniform compliance is also mandatory to present a professional and coordinated appearance. If you enjoy interacting with people and contributing to memorable live events, this role at Cowtown Coliseum is an excellent fit. Join the team and play a key role in delivering safe, enjoyable, and well-organized events at one of Fort Worth's most cherished venues.

Job Requirements

  • High school diploma or equivalent
  • At least 6 months of customer service or event-related experience
  • Ability to stand and walk for extended periods
  • Punctuality and reliable attendance
  • Adherence to uniform and dress code policies
  • Ability to follow directions and venue rules
  • Capacity to handle stressful situations professionally

Job Qualifications

  • Customer service or event experience preferred (6+ months)
  • Strong communication and interpersonal skills
  • Calm under pressure, friendly, and confident handling upset guests
  • Ability to work independently or in a team
  • Comfortable with physically demanding tasks and standing for long periods
  • Knowledge of crowd safety and venue procedures preferred

Job Duties

  • Greet guests warmly upon entry and scan or check tickets
  • Assist guests in locating their seats and navigating the venue
  • Provide clear directions to restrooms, concessions, exits, first aid, etc.
  • Enforce venue policies and report or escalate any guest issues as needed
  • Ensure crowd flow by keeping aisles, stairs, and entrances clear
  • Monitor and prevent guests from sitting or standing on fences
  • Ensure no one is vaping or recording video during the event

Job Location

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