Used Car Sales Consultant

This job posting is for a Salesperson position at an automotive dealership that is dedicated to delivering exceptional customer service while maximizing inbound and outbound customer traffic. The dealership is a reputable establishment known for its commitment to quality and customer satisfaction in the automotive sales industry. The dealership emphasizes professionalism, strong communication skills, and a customer-oriented approach as core values for this role. The employment type generally involves full-time hours with competitive compensation based on performance and experience, although specific salary details are not provided in the description.

The Salesperson role is critical in shaping the impression and image of the dealership through daily interactions with customers and management staff. The selected individual will be responsible for handling showroom visitors, phone inquiries, internet leads, as well as outbound follow-ups such as sold customer follow-ups, unsold prospect follow-ups, prospecting efforts, and service-related opportunities. The role requires excellent people skills, integrity, and a strong work ethic to support the dealership's sales goals and ensure high customer retention and satisfaction. This position involves working closely with the dealership's Management Staff, including Variable & Fixed Operations and Sales Managers or Floor Managers. The Salesperson will adhere to all company policies, procedures, and safety standards as part of their daily responsibilities.

The position demands a proactive and organized approach involving the use of tools like eLead CRM to track and manage customer leads effectively. The Salesperson will develop and execute a daily business plan, manage communication with incoming traffic, phone follow-ups, sold and unsold client follow-ups, and service follow-ups. The role includes conducting comprehensive needs assessments, selecting and presenting vehicles with the support of Floor Managers, demonstrating vehicles, facilitating paperwork, and scheduling follow-up service appointments. Customer loyalty and retention are fostered through ongoing contact, referrals, and household prospecting leveraging automated follow-ups and reminder systems.

Physical demands such as standing for long periods, walking, and handling activities are inherent in this role. The Salesperson must be able to perform these tasks while maintaining excellent hygiene and a professional appearance, as the dress code requires business professional attire reflective of the dealership's standards. The dealership encourages a positive attitude, teamwork, and a respectful work environment free from discrimination or harassment. This inclusive approach extends to equal opportunity employment compliant with all federal, state, and local laws, emphasizing a workplace culture that values diversity and cooperation.