[US-DC] Senior Operations Manager

HelloFresh is a global food solutions group and the world's leading meal kit company operating in 18 countries across three continents. Founded over 10 years ago with a mission to change the way people eat forever, HelloFresh offers customers high-quality food and innovative recipes tailored for various meal occasions. This visionary approach has turned the company into a thriving community of customers eager for delicious, healthy, and sustainable meal options. Alongside its core brand, HelloFresh, the group also includes Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz, expanding its reach and influence in the food and meal delivery industries.

The Senior Operations Manager at HelloFresh plays a critical role in driving the culture and managing day-to-day operations of a high-volume preparation, cooking, plating production kitchen, and fulfillment center. This senior leadership position works directly with the Director of Operations to develop and lead the operational strategy for HelloFresh's flagship production and fulfillment center. The role involves overseeing daily operational logistics, fostering a positive and inclusive workplace culture for over 100 employees, mentoring leadership teams, and spearheading continuous operational improvements.

The Senior Operations Manager is responsible for building a strong leadership pipeline by coaching and developing talent across functional areas within fulfillment. Collaboration is key, as this role requires building trust and credibility with peers and direct reports while ensuring product quality and meeting key performance indicators and financial metrics. Additionally, the position acts as a vital liaison between the site operation, kitchen, research and development teams, and other headquarters functions to align priorities and initiatives. The ideal candidate will drive continuous improvement efforts focused on safety, quality, cost, and delivery, and cultivate a positive team dynamic that promotes accountability, adaptability, and engagement among employees.

Operating in a fast-paced, mission-driven environment, the Senior Operations Manager is empowered to make impactful decisions that advance the company’s goals. This role requires a bold, entrepreneurial spirit with a strong customer service obsession, exceptional communication skills, strategic thinking, and the ability to thrive amidst ambiguity and change. Candidates should have extensive experience managing industrial kitchen or production operations, preferably in food service or production, and exhibit deep knowledge of Lean and Agile production methodologies along with food safety standards such as FSMA, HACCP, and SQF.

HelloFresh is committed to diversity, equity, and inclusion and fosters a culture where employees from all backgrounds feel a sense of belonging and opportunity. Employees enjoy competitive compensation including hourly rates with bonuses, generous paid time off, comprehensive health benefits starting from day one, subscription discounts, and a supportive work environment. This is not only a job but a chance to contribute to a transformative food movement alongside passionate professionals who value innovation, quality, and sustainability.