Urgent Care Receptionist \ Medical Assistant

New Rochelle, NY, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.25 - $21.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum NY&NJ is part of UnitedHealth Group, a leading health services organization dedicated to transforming the healthcare experience for patients, providers, and communities. As a clinician-led care organization, Optum focuses on integrating clinical resources, data, and technology to offer a more efficient and patient-centered care delivery system. With a presence across multiple states including New York and New Jersey, Optum strives to improve healthcare outcomes and accessibility. The Jericho, NY location specifically serves the local community by providing urgent care services through a team-oriented practice environment anchored in compassionate patient care. This establishment fosters a collaborative environment where clinical staff work together with administrative personnel to enhance operational efficiency and patient satisfaction.

The position of Urgent Care Receptionist Medical Assistant within Optum Urgent Care at the College Point location offers a unique career opportunity for individuals interested in healthcare administration as well as direct patient care. The role requires a dedicated professional to manage patient check-in processes while also assisting clinicians by performing medical assistant duties such as taking vital signs, administering EKGs, performing lab tests, and preparing examination rooms. This hybrid role is essential for maintaining seamless coordination between the front office operations and clinical teams to support the overall mission of delivering excellent, comprehensive, and timely urgent care services.

As part of the Optum Care Delivery team, the successful candidate will work within a structured environment operating seven days a week, with a flexible schedule designed to meet patient volume needs. This position typically involves a 37.5-hour workweek with shifts assigned including afternoons, evenings, and weekends. The specific schedule is determined by the supervisor upon hire. The role emphasizes the importance of accuracy in data entry, insurance verification, scheduling, and payment collection while upholding patient confidentiality and providing empathetic customer service.

This role also offers the advantage of being supported by a global healthcare leader, providing access to advanced clinical resources, data analytics, and professional growth opportunities. Employees are encouraged to contribute new ideas and practices that improve patient care delivery and office efficiency. The salary for this position ranges from $16 to $29 per hour, commensurate with experience, education, and other relevant factors. Beyond competitive pay, Optum offers a comprehensive benefits package geared towards supporting employee well-being and long-term career success.

Joining Optum means becoming part of a workforce committed to making healthcare accessible and equitable, actively addressing the systemic barriers that affect underserved populations. The organization champions diversity, inclusion, and environmental stewardship. Furthermore, Optum operates as a drug-free workplace, ensuring a safe and productive work environment. Candidates in this role will be rewarded for their performance and provided with clear career development pathways. Through teamwork, accountability, and professionalism, the Urgent Care Receptionist Medical Assistant plays a pivotal role in advancing health outcomes for the local community and the broader population served by Optum.

Job Requirements

High school diploma or GED
1+ years of computer proficiency in Microsoft Office
1+ years of customer service or healthcare related experience
Ability to be cross trained as a medical assistant or have certification as a medical assistant
Ability to cover other offices if needed
Ability to work a flexible schedule

Job Qualifications

High school diploma or GED
1+ years of computer proficiency in Microsoft Office
1+ years of customer service or healthcare related experience
Ability to be cross trained as a medical assistant or have certification as a medical assistant
Ability to work a flexible schedule
Experience working in medical front office position preferred
Experience working with an electronic health record (EPIC) preferred
Knowledge of medical terms preferred

Job Duties

Greet patients and conduct check-in process including collecting or verifying demographic information
Load or update insurance information as needed
Answer telephone calls promptly and courteously for all specialties
Confirm and schedule appointments
Verify eligibility and authorization and flag appointment accordingly
Collect co-payments and outstanding balances
Post payments received in practice management system and provide system-generated receipts
Take vital signs, perform EKGs and assist providers with patient care
Prepare exam rooms for patients and document patient encounters in Epic
Perform lab testing and quality assurance
Prepare and track specimens sent to lab
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Monitor daily reminder call logs and conduct outreach to patients requiring appointments
Scan and index documents into the EHR ensuring availability before patient visits
Assist coworkers to assure smooth office operation and delivery of excellent service
Demonstrate respect for patients and staff maintaining confidentiality
Perform other duties as assigned