Universal Member Service Representative

Members 1st is a dynamic and inclusive credit union dedicated to serving its members through a strong commitment to community, diversity, and financial empowerment. The institution prides itself on its unique philosophy of "WE>me," which emphasizes unity, teamwork, and a supportive culture for both members and employees. As a credit union, Members 1st focuses on providing personalized financial services and fostering meaningful relationships that help individuals and families achieve their financial goals throughout all life stages. The company maintains a welcoming environment where diversity, inclusion, and belonging are not just buzzwords but core principles embedded within every interaction and decision. This commitment to a close-knit, supportive faM1ly culture ensures that all associates feel valued and can contribute their whole selves to the organization.

The Universal Member Service Representative role at Members 1st is an integral position within the branch operations team. This role supports all facets of branch activities by ensuring high levels of member satisfaction and actively contributing to the growth of deposits, loans, and overall service ratios. The representative assists members with new account openings, lending inquiries, account maintenance, reviews, and other support services. They are expected to maintain strict compliance with credit union policies and procedures, ensuring security and accuracy in all transactions. Additionally, this position plays a vital role in fostering a consultative sales culture, shifting member interactions from routine transactions to more engaging, solution-based consultations. Representatives act as influencers and educators by connecting members and staff to innovative technology and self-service options.

Further responsibilities include leading lobby engagement efforts to enhance member experience and supporting branch leadership when managers are unavailable. Candidates may also be asked to provide coverage for other departments within the branch as needed, demonstrating versatility and a broad understanding of credit union operations. The ideal candidate is detail-oriented, possesses strong analytical and problem-solving skills, and thrives in a fast-paced environment. Members 1st offers competitive compensation beginning at $20.67 per hour, with the potential for higher pay based on experience, qualifications, and location. Benefits include outstanding healthcare options, paid time off, opportunities for professional growth, and a working environment that prioritizes work-life balance. This role presents an exciting opportunity for those seeking to grow professionally within a values-driven, community-focused financial institution that treats employees as family and champions their individuality.