Universal Banker I - Chinatown

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $23.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability insurance

long-term disability insurance

Paid Time Off

Job Description

Lakeside Bank is a reputable financial institution known for its commitment to delivering high-quality banking services and fostering strong relationships within the communities it serves. Operating as a retail bank, Lakeside Bank provides a wide array of financial products and services designed to meet the diverse needs of its customers, ranging from personal banking and lending to business financial solutions. With a focus on customer satisfaction and community involvement, Lakeside Bank has established itself as a trusted name in banking, consistently striving to offer innovative and comprehensive financial solutions that empower customers to manage their finances effectively.

The Unive... Show More

Job Requirements

high school diploma or equivalent
two or more years of retail bank experience including sales and cash handling
ability to speak Cantonese and Mandarin preferred
strong math skills
good oral communication skills
self-motivated with customer service sales skills
computer proficiency
attention to detail and accuracy
ability to maintain an organized workstation
availability to work Monday to Friday 8:00 am to 5:00 pm and Saturdays 9:00 am to 1:00 pm
ability to lift and/or move up to 25 pounds

Job Qualifications

High school diploma or equivalent
two or more years of retail bank experience including sales and cash handling
ability to recognize the customer's needs and suggest the best product/service
attention to detail and accuracy in all transactions
good oral communications
ability to adapt and embrace policy and procedure changes
self-motivated individual with customer service sales skills
computer skills required
strong math skills required
ability to keep his/her workstation neat, organized and fully stocked on a daily basis
able to coach/mentor all tellers on effective referral skills through product definition (benefits and features)

Job Duties

Sells or participates in the selling of bank products and services following established guidelines and procedures
promotes additional business from existing customers
identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs
provides basic information and answers customers’ inquiries concerning bank products and services
exhibits strong working knowledge of all retail bank products and of general banking terms in order to provide the customer with a clear and accurate explanation of account parameters as outlined in our Consumer Disclosure
attendance is a requirement of the position
provides courteous and efficient service
processes checking and savings transactions, cashes checks within the specified limits and policies, accepts loan payments
sells Personal Money Orders, and Cashier’s Checks, processes mail deposits, night depository deposits, ATM deposits and armored courier deposits as required
accepts and verifies loose and rolled coin from customers
is accountable to properly bag loose coin in appropriate dollar amounts for shipment to Main Cash Vault, collects appropriate coin counting fee from customers
processes transactions as a Drive-Up/Walk-Up Teller
maintains supplies and balances the ATM
counts, proves and packages currency according to established and accepted cash handling procedures (measurement through adjustments received from the Federal Reserve Bank and through observation from the Main Cash Vault)
balances cash drawer and accurately prepares Teller blotter
maintains cash drawer security at all times
maintains up-to-date knowledge of products offered as well as basic features and benefits
researches and resolves routine account problems or errors
investigates files, documents, or reports on transaction to determine the problem and cause of action
authorizes overdrafts, approves checks for cashing and processes transactions within established limits
performs file maintenance for commercial and retail customers in accordance with branch operations procedures
takes request for check orders and debit cards and re-orders
accepts and performs wire transfers in accordance with bank operations policy and authority limits
understands branch’s retail goals, his/her individual goals and achievement
develops ideas to promote new business and increase customer base
may assist with handling teller transactions, including balancing currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed
follows bank and regulatory policies and procedures
performs other duties as assigned or required

Job Location

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