Universal Banker

Established in 1964 in Omaha, Nebraska, Security National Bank is a respected family-owned financial institution devoted to delivering exceptional banking services tailored to the evolving financial needs of individuals and businesses. With a legacy spanning over half a century, this community bank thrives on the principles of trust, integrity, and personalized customer service, making it a pillar in Iowa, Nebraska, and Texas markets. The bank prides itself on a holistic approach, offering comprehensive solutions that include personal banking, business financial services, and wealth management. This strategy ensures that customers receive well-rounded financial support that adapts to their changing life and business circumstances.

Security National Bank values long-term relationships, emphasizing meaningful partnerships with clients and internal team members alike. The company culture celebrates diversity, empowerment, support, and growth opportunities, creating an inclusive environment where team members can flourish personally and professionally. Embodying these values, the bank continuously focuses on fostering a supportive work atmosphere that encourages collaboration and innovation among employees.

The role of Universal Banker at Security National Bank is a vital position that combines customer service excellence with operational efficiency, demanding a broad understanding of banking products, compliance, and transactional accuracy. This full-time position operates Monday through Friday from 8:30 AM to 5:30 PM, including rotating Saturday mornings, offering a competitive starting wage of $21.00 per hour. The Universal Banker acts as the primary contact for customers, assessing their financial needs and recommending appropriate products and services that promote financial well-being and foster lasting client relationships.

In this role, the Universal Banker will manage various responsibilities that encompass account management, transaction processing, branch operational support, customer relationship building, and delinquency monitoring. They are expected to open and maintain deposit and loan accounts responsibly, ensuring compliance with the Customer Identification Program and other regulatory standards. The role also involves educating customers about lending options and online banking services, helping them navigate digital platforms to maximize convenience and security. Strong attention to detail and adherence to bank policies are crucial, as the position requires maintaining confidentiality, identifying fraud indicators, and completing notarizations when needed.

In addition to customer-facing duties, the Universal Banker supports branch operations by following procedural checklists for opening and closing activities, performing cash audits, and assisting with branch maintenance tasks. These operational functions are critical to maintaining smooth daily branch activities and ensuring compliance with audit standards. The ability to escalate support and deescalate customer issues is essential to promote a positive branch environment and enhance team engagement.

The position demands effective communication skills to convey changes in procedures and regulations to the branch team, facilitating a unified approach to customer service and operations. The Universal Banker’s role extends beyond transactional duties to actively monitor accounts for past-due statuses and work closely with credit teams to support collections and credit decisions. This proactive involvement helps the bank maintain financial stability and protects customer assets.

Security National Bank offers its Universal Banker comprehensive benefits, including health, dental, and vision insurance, disability and life insurance, a 401(k) plan with employer matching, paid time off, parental leave, tuition reimbursement, and wellness programs. These offerings reflect the bank’s commitment to employee well-being and career growth. The bank also encourages participation in its employee assistance program, volunteer time off, and referral programs, underpinning a culture that values employee contribution and community involvement.

Working at Security National Bank means joining a trusted financial institution with a warm, inclusive culture focused on customer service excellence and employee development. This opportunity is ideal for motivated individuals with experience in banking or financial services who seek to grow their careers in a community-oriented and forward-thinking environment.