Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee assistance program
Job Description
Endeavors is a dedicated non-profit organization committed to empowering individuals and families to build better lives through comprehensive support services. With a focus on vulnerable populations including children, veterans, and homeless individuals, Endeavors operates various programs designed to provide safe shelter, crisis intervention, and supportive resources. Their mission centers on fostering self-sufficiency and improving quality of life by offering tailored programs that address immediate needs such as shelter and food, as well as long-term recovery and development goals. As a recognized leader in community-based supportive services, Endeavors prioritizes compassionate care, respect, and a trauma-informed approach in all aspects of their work to create a welcoming and inclusive environment for all clients and staff.
The role of Unit Lead is a pivotal position within Endeavors' shelter operations. This full-time position involves providing supportive services and operational oversight during assigned shifts at the shelter. The Unit Lead serves as the primary point of contact for shelter staff and residents, ensuring that daily operations run smoothly while maintaining the safety and well-being of clients and staff. The role requires supervising shelter activities, enforcing behavioral expectations, and ensuring compliance with both program policies and federal and state standards. Key responsibilities include assisting with intake and room assignments, coordinating transportation and resource referrals, and monitoring staff-to-client ratios to guarantee adequate supervision.
The Unit Lead will conduct facility rounds to identify and address safety concerns, provide crisis intervention and behavioral support to maintain a structured environment, and manage administrative tasks such as record keeping, reporting, and communication of operational updates. This position also involves collaborating closely with shelter management to report on staff and client issues affecting health and safety. Regular participation in staff meetings, training, and professional development is expected to ensure current knowledge of best practices and regulatory requirements. Candidates must demonstrate exceptional customer service skills by prioritizing the needs of children, families, veterans, and other clients in alignment with Endeavors' mission. The role requires flexibility to work varied schedules including weekends, holidays, and overnight shifts, as well as the physical ability to perform duties that include lifting up to 50 pounds and prolonged standing. A valid driver’s license and daily use of a personal vehicle are required. This position embodies Endeavors’ commitment to creating a discrimination-free work environment that embraces diversity and equity.
The role of Unit Lead is a pivotal position within Endeavors' shelter operations. This full-time position involves providing supportive services and operational oversight during assigned shifts at the shelter. The Unit Lead serves as the primary point of contact for shelter staff and residents, ensuring that daily operations run smoothly while maintaining the safety and well-being of clients and staff. The role requires supervising shelter activities, enforcing behavioral expectations, and ensuring compliance with both program policies and federal and state standards. Key responsibilities include assisting with intake and room assignments, coordinating transportation and resource referrals, and monitoring staff-to-client ratios to guarantee adequate supervision.
The Unit Lead will conduct facility rounds to identify and address safety concerns, provide crisis intervention and behavioral support to maintain a structured environment, and manage administrative tasks such as record keeping, reporting, and communication of operational updates. This position also involves collaborating closely with shelter management to report on staff and client issues affecting health and safety. Regular participation in staff meetings, training, and professional development is expected to ensure current knowledge of best practices and regulatory requirements. Candidates must demonstrate exceptional customer service skills by prioritizing the needs of children, families, veterans, and other clients in alignment with Endeavors' mission. The role requires flexibility to work varied schedules including weekends, holidays, and overnight shifts, as well as the physical ability to perform duties that include lifting up to 50 pounds and prolonged standing. A valid driver’s license and daily use of a personal vehicle are required. This position embodies Endeavors’ commitment to creating a discrimination-free work environment that embraces diversity and equity.
Job Requirements
- High school diploma or GED
- minimum 2 years of experience in shelter operations or residential services
- experience working with vulnerable populations
- experience with crisis intervention and de-escalation preferred
- valid driver’s license with clean record
- daily use of a personal vehicle
- ability to work flexible schedules including weekends, holidays, and overnight shifts
- ability to lift, bend, push, and pull up to 50 pounds
- ability to stand for prolonged periods
- willingness to travel to various locations as needed
- commitment to regular and acceptable attendance
Job Qualifications
- High School Diploma or GED
- 2+ years experience working in shelter operations, residential services, and vulnerable populations
- experience in crisis intervention and de-escalation preferred
- ability to provide supportive supervision and operational oversight
- strong interpersonal and communication skills
- ability to handle crisis situations effectively
- knowledge of federal and state regulations related to shelter operations
- proficiency in record keeping and reporting
- teamwork and collaboration skills
- strong organizational and multitasking abilities
- commitment to a discrimination-free and inclusive work environment
Job Duties
- Assist in the implementation and coordination of shelter operations and program services to ensure quality service delivery
- provide shift supervision and operational oversight
- conduct facility rounds and monitor safety concerns
- assist with intake, room assignments, and client support
- support transportation coordination and resource referrals as needed
- coordinate shift transitions and communicate operational updates
- monitor staffing assignments and maintain required staff-to-client ratios
- support shelter staff with daily operations including supply coordination, facility organization, stocking, record keeping, reporting, phone calls, copies, and other administrative duties
- provide crisis intervention, conflict resolution, behavioral support, and direct supervision of clients to maintain a safe and structured environment
- communicate behavioral expectations, enforce shelter regulations, and monitor client participation and conduct during shelter activities
- conduct and ensure completion of head counts, incident documentation, daily logs, and activity reports in compliance with agency policies and regulatory standards
- communicate staff, client, or shelter concerns to the Shelter Manager including matters affecting client health and well-being
- assist in securing and coordinating necessary resources, supplies, and support services for shelter operations
- develop and maintain effective working relationships with staff across shifts to promote teamwork and continuity of services
- participate in staff meetings, team decisions, training workshops, seminars, and professional development opportunities to maintain up-to-date knowledge and enhance job performance
- ensure compliance with all applicable federal, state, and organizational regulations, guidelines, and standards
- perform additional duties, special projects, and assignments as directed by the Supervisor or Shelter
- monitor, coordinate and delegate daily operations as needed throughout the shift
- demonstrate exceptional customer service in everything you do by placing the child, family, veteran or client first to support our mission
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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