Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental benefits
vision benefits
voluntary insurance options
Company-Sponsored Life Insurance
Employee assistance program
Paid Time Off
company holidays
401k retirement plan with company match
bonus eligibility
Discount programs for travel and entertainment
Location meal program
Job Description
This role is with a prominent airport food and beverage operations company dedicated to delivering premium service and operational excellence in busy airport environments. The company prides itself on fostering a dynamic culture and maintaining a strong commitment to exceptional guest experiences through effective management and leadership. Operating within the vibrant, fast-paced airport hospitality sector, the company specializes in managing food and beverage outlets by emphasizing operational efficiency, strict adherence to standards, and continuous team development. This organization supports a collaborative and inclusive work environment, encouraging professional growth and recognizing its workforce as key contributors to its success.
The Unit General Manager I F&B position is a full-time exempt role reporting to senior leadership, including the Site General Manager, Director of Operations, and Plaza Director. This leadership role carries comprehensive responsibility for the overall success of airport food and beverage operations. The Unit General Manager will directly influence financial outcomes, operational performance, and guest satisfaction, while also championing an excellent workplace culture. This position involves hands-on leadership of the management team, strategic training initiatives, and continuous mentoring to ensure all team members deliver superior food and beverage services aligned with company policies.
Key responsibilities include overseeing daily operational procedures encompassing food quality, sanitation, staff supervision, safety, and compliance with liquor regulations where applicable. The Unit General Manager is pivotal in managing cost control measures like food usage tracking and inventory reconciliation. They ensure smooth shift operations through scheduling, performance feedback, training, and adherence to company grooming and conduct standards. The role demands a proactive management style to resolve immediate guest concerns and uphold exceptional service standards consistently. Additionally, the incumbent will manage staffing forecasts and labor budgets, as well as onboarding and development programs to foster a motivated, well-trained workforce. This position also requires close collaboration with maintenance teams to ensure the operational integrity of equipment and facilities.
A strong candidate for this role will possess a high school diploma or equivalent and have a minimum of two years' management experience in the restaurant or food service industry. Effective communication skills, customer service orientation, and the ability to organize shift-level tasks efficiently are critical. Familiarity with business operations including labor and food cost understanding complements the leadership capabilities needed. Given the nature of airport operations, flexibility to work weekends and holidays, and the capacity to perform under pressure, are necessary.
Working at this company means joining a team committed to diversity, equity, and inclusion, with an environment where employees are encouraged to bring their authentic selves to work. The company promotes physical wellness by considering the demands and providing accommodations as needed for all employees to perform essential job functions safely.
Overall, the Unit General Manager I F&B role is an excellent opportunity for motivated leaders looking to advance their career within the airport hospitality industry while driving operational success and exceptional guest experiences.
The Unit General Manager I F&B position is a full-time exempt role reporting to senior leadership, including the Site General Manager, Director of Operations, and Plaza Director. This leadership role carries comprehensive responsibility for the overall success of airport food and beverage operations. The Unit General Manager will directly influence financial outcomes, operational performance, and guest satisfaction, while also championing an excellent workplace culture. This position involves hands-on leadership of the management team, strategic training initiatives, and continuous mentoring to ensure all team members deliver superior food and beverage services aligned with company policies.
Key responsibilities include overseeing daily operational procedures encompassing food quality, sanitation, staff supervision, safety, and compliance with liquor regulations where applicable. The Unit General Manager is pivotal in managing cost control measures like food usage tracking and inventory reconciliation. They ensure smooth shift operations through scheduling, performance feedback, training, and adherence to company grooming and conduct standards. The role demands a proactive management style to resolve immediate guest concerns and uphold exceptional service standards consistently. Additionally, the incumbent will manage staffing forecasts and labor budgets, as well as onboarding and development programs to foster a motivated, well-trained workforce. This position also requires close collaboration with maintenance teams to ensure the operational integrity of equipment and facilities.
A strong candidate for this role will possess a high school diploma or equivalent and have a minimum of two years' management experience in the restaurant or food service industry. Effective communication skills, customer service orientation, and the ability to organize shift-level tasks efficiently are critical. Familiarity with business operations including labor and food cost understanding complements the leadership capabilities needed. Given the nature of airport operations, flexibility to work weekends and holidays, and the capacity to perform under pressure, are necessary.
Working at this company means joining a team committed to diversity, equity, and inclusion, with an environment where employees are encouraged to bring their authentic selves to work. The company promotes physical wellness by considering the demands and providing accommodations as needed for all employees to perform essential job functions safely.
Overall, the Unit General Manager I F&B role is an excellent opportunity for motivated leaders looking to advance their career within the airport hospitality industry while driving operational success and exceptional guest experiences.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of restaurant management experience
- Ability to communicate effectively
- Strong organizational skills
- Customer service orientation
- Understanding of basic business operations
- Ability to work effectively with diverse teams
- Knowledge of inventory management
- Leadership potential and team motivation capabilities
- Basic knowledge of sales, labor and food cost management
- Capability to perform under pressure
- Flexibility to work weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- 2+ years restaurant management
- Basic communication skills
- Ability to organize shift-level tasks
- Strong customer service skills
- Understanding of basic business patterns
- Ability to work effectively with a diverse workforce
- Familiarity with inventory management basics
- Emerging leadership ability and team motivation skills
- Basic understanding of sales, labor costs, and food costs
- Ability to work under pressure
- Able to work a flexible work schedule including weekends and holidays
Job Duties
- Follow all policies, procedures, standards, specifications, guidelines, and training programs
- Oversee food usage and verify and oversee reconciliation process for deliveries
- Resolve immediate customer concerns about food quality or service following company standards
- Maintain sanitation standards throughout shifts and complete required documentation
- Supervise staff during shifts to ensure health and safety standards and liquor regulations (where applicable) are followed according to state and local guidelines
- Complete shift-related paperwork, including forms and reports in a timely manner
- Monitor and report supply levels for tableware, cooking utensils and cleaning items
- Report maintenance and repair needs for equipment and facilities
- Execute opening and closing procedures and maintain security standards
- Provide feedback on team member performance
- Make employment and termination recommendations consistent with company guidelines
- Monitor staff compliance with company dress code guidelines
- Assist with on-the-job training for new team members
- Monitor food preparation and methods to ensure compliance with brand and company specification and standards
- Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable
- Responsible for onboarding and continued development of associates assigned to their concept
- Perform any other duties as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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