Unit General Manager I F&B

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Career advancement opportunities

Job Description

The hiring establishment for this position is a reputable airport operations company specializing in Food and Beverage services within the transportation sector. This company is dedicated to providing premium quality dining experiences to travelers and visitors, ensuring exceptional customer satisfaction. Operating within a fast-paced, dynamic airport environment, the company not only focuses on delivering excellent food and beverage services but also emphasizes maintaining high operational standards while fostering a positive and productive work culture. As a well-established player in airport hospitality, the organization has built strong relationships with key clients and stakeholders, contributing to its reputation for reliability and superior service delivery.

The role available is that of a Unit General Manager I for Food and Beverage, reporting to senior leadership personnel including the Site General Manager, Director of Operations, and Plaza Director. The role is exempt and plays a crucial leadership part in overseeing all facets of airport operations related to Food and Beverage services. The Unit General Manager will be accountable for driving exceptional business results, managing financial performance, and ensuring operational excellence aligned with company policies. In this capacity, the manager will hold full responsibility for achieving financial, operational, and guest service objectives within their unit. This includes leading strategic initiatives aimed at training and professional development to cultivate a workforce that consistently delivers premium service exceeding company standards.

The Unit General Manager will be tasked with directing and mentoring the management team to ensure operational efficiency and support career growth opportunities. This leadership position requires a proactive approach to maintaining sanitation and safety standards, handling client and customer concerns, supervising staff, managing inventory, and ensuring compliance with applicable health, safety, and liquor regulations. The manager will also be responsible for coordinating opening and closing procedures, security standards, and overseeing employee performance feedback and discipline as needed. The position demands strong communication, leadership, organization, and problem-solving skills to successfully navigate the challenges inherent in airport food and beverage operations. Additionally, this role requires flexibility in working various shifts including weekends and holidays to meet business needs.

Overall, this opportunity encompasses a comprehensive leadership role within a specialized Food and Beverage unit in an airport setting. It offers a chance to contribute to a dynamic, operationally complex environment while supporting a culture of excellence and inclusivity. Candidates joining this team will be part of a forward-thinking company committed to employee development, guest satisfaction, and delivering best-in-class service in the airport hospitality landscape.

Job Requirements

High school diploma or equivalent
Minimum 2 years of restaurant management experience
Strong communication skills
Organizational skills for shift-level task management
Excellent customer service abilities
Basic knowledge of business operations
Capacity to collaborate with a diverse team
Fundamental inventory management knowledge
Demonstrated leadership potential
Understanding of sales, labor, and food cost controls
Ability to perform under pressure
Willingness to work flexible hours, including weekends and holidays

Job Qualifications

High school diploma or equivalent required
2+ years restaurant management
Basic communication skills
Ability to organize shift-level tasks
Strong customer service skills
Understanding of basic business patterns
Ability to work effectively with a diverse workforce
Familiarity with inventory management basics
Emerging leadership ability and team motivation skills
Basic understanding of sales, labor costs, and food costs
Ability to work under pressure
Able to work a flexible work schedule including weekends and holidays

Job Duties

Follow all policies, procedures, standards, specifications, guidelines, and training programs
Oversee food usage and verify and oversee reconciliation process for deliveries
Resolve immediate customer concerns about food quality or service following company standards
Maintain sanitation standards throughout shifts and complete required documentation
Supervise staff during shifts to ensure health and safety standards and liquor regulations where applicable are followed according to state and local guidelines
Complete shift-related paperwork, including forms and reports in a timely manner
Monitor and report supply levels for tableware, cooking utensils and cleaning items
Report maintenance and repair needs for equipment and facilities
Execute opening and closing procedures and maintain security standards
Provide feedback on team member performance
Make employment and termination recommendations consistent with company guidelines
Monitor staff compliance with company dress code guidelines
Assist with on-the-job training for new team members
Monitor food preparation and methods to ensure compliance with brand and company specifications and standards
Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable
Responsible for onboarding and continued development of associates assigned to their concept
Perform any other duties as assigned by supervisor