Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The hiring establishment is a prominent operator specializing in airport food and beverage services, dedicated to delivering exceptional customer experiences and maintaining operational excellence within busy and diverse airport environments. Recognized for its commitment to quality and innovation, the company prides itself on fostering a collaborative culture that emphasizes continuous improvement and employee development. Operating under the umbrella of a widely respected foodservice brand, the company integrates strategic leadership with a hands-on approach to ensure that both customers and employees receive the highest standards of service and support. This dynamic and fast-paced workplace provides employees with unique opportunities to grow within the hospitality and foodservice industry while contributing to the vibrant atmosphere characteristic of airport operations.
The role of Unit General Manager I F&B is pivotal within the company’s operations department. This leadership position reports directly to senior leadership, including the Site General Manager, Director of Operations, and Plaza Director, reflecting its significant impact on both strategic and day-to-day activities. This exempt position demands a proactive and detail-oriented manager to lead and oversee all facets of airport food and beverage operations. The primary responsibilities include driving exceptional results by managing financial, operational, and guest service objectives, as well as cultivating and maintaining a positive company culture that aligns with organizational goals.
As Unit General Manager I F&B, the incumbent will be entrusted with full accountability for the business’s success at the site, overseeing all aspects of service delivery, team performance, compliance, and client relationships. This includes developing and implementing strategic training programs to enhance staff capabilities and service quality continually. The manager must also lead and mentor the management team to promote operational excellence and foster professional growth. A key focus of the role is ensuring strict adherence to food safety, sanitation standards, health and safety regulations, and liquor licensing laws as applicable.
Additional essential duties encompass supervising food usage and delivery reconciliations, promptly addressing immediate customer concerns, maintaining supply levels and equipment functionality, and managing opening and closing procedures while enforcing security protocols. The Unit General Manager must also monitor labor schedules in alignment with business needs and company policies, provide actionable feedback on team performance, and participate actively in recruitment decisions.
Successful candidates will bring a minimum of two years of restaurant management experience, combined with strong communication, organizational, and customer service skills. The role requires an individual capable of working effectively under pressure within a diverse work environment, with a flexible schedule that may include weekends and holidays. A thorough understanding of sales, labor, and food costs, along with basic inventory management, is essential for success in this role.
This position offers an exciting opportunity to lead within a leader-focused, fast-growing foodservice company where operational leadership directly influences customer satisfaction and business profitability. Candidates passionate about driving service excellence and team development will find this role both rewarding and challenging in the ever-evolving airport hospitality sector.
The role of Unit General Manager I F&B is pivotal within the company’s operations department. This leadership position reports directly to senior leadership, including the Site General Manager, Director of Operations, and Plaza Director, reflecting its significant impact on both strategic and day-to-day activities. This exempt position demands a proactive and detail-oriented manager to lead and oversee all facets of airport food and beverage operations. The primary responsibilities include driving exceptional results by managing financial, operational, and guest service objectives, as well as cultivating and maintaining a positive company culture that aligns with organizational goals.
As Unit General Manager I F&B, the incumbent will be entrusted with full accountability for the business’s success at the site, overseeing all aspects of service delivery, team performance, compliance, and client relationships. This includes developing and implementing strategic training programs to enhance staff capabilities and service quality continually. The manager must also lead and mentor the management team to promote operational excellence and foster professional growth. A key focus of the role is ensuring strict adherence to food safety, sanitation standards, health and safety regulations, and liquor licensing laws as applicable.
Additional essential duties encompass supervising food usage and delivery reconciliations, promptly addressing immediate customer concerns, maintaining supply levels and equipment functionality, and managing opening and closing procedures while enforcing security protocols. The Unit General Manager must also monitor labor schedules in alignment with business needs and company policies, provide actionable feedback on team performance, and participate actively in recruitment decisions.
Successful candidates will bring a minimum of two years of restaurant management experience, combined with strong communication, organizational, and customer service skills. The role requires an individual capable of working effectively under pressure within a diverse work environment, with a flexible schedule that may include weekends and holidays. A thorough understanding of sales, labor, and food costs, along with basic inventory management, is essential for success in this role.
This position offers an exciting opportunity to lead within a leader-focused, fast-growing foodservice company where operational leadership directly influences customer satisfaction and business profitability. Candidates passionate about driving service excellence and team development will find this role both rewarding and challenging in the ever-evolving airport hospitality sector.
Job Requirements
- High school diploma or equivalent
- 2+ years restaurant management experience
- Basic communication skills
- Ability to organize shift-level tasks
- Strong customer service skills
- Understanding of basic business patterns
- Ability to work effectively with a diverse workforce
- Familiarity with inventory management basics
- Emerging leadership ability and team motivation skills
- Basic understanding of sales, labor costs, and food costs
- Ability to work under pressure
- Able to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 2+ years restaurant management
- Basic communication skills
- Ability to organize shift-level tasks
- Strong customer service skills
- Understanding of basic business patterns
- Ability to work effectively with a diverse workforce
- Familiarity with inventory management basics
- Emerging leadership ability and team motivation skills
- Basic understanding of sales, labor costs, and food costs
- Ability to work under pressure
- Able to work a flexible work schedule including weekends and holidays
Job Duties
- Follow all policies, procedures, standards, specifications, guidelines, and training programs
- Oversee food usage and verify and oversee reconciliation process for deliveries
- Resolve immediate customer concerns about food quality or service following company standards
- Maintain sanitation standards throughout shifts and complete required documentation
- Supervise staff during shifts to ensure health and safety standards and liquor regulations (where applicable) are followed according to state and local guidelines
- Complete shift-related paperwork, including forms and reports in a timely manner
- Monitor and report supply levels for tableware, cooking utensils and cleaning items
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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