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UNIQLO Retail Supervisor In Training - Westfield Oakridge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $22.00 - $1.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid parental leave
Life insurance
short-term disability insurance
long-term disability insurance
HSA/FSA options
Employee assistance program
Vacation time off
Personal time off
Sick Time Off
Employee merchandise discount
Commuter Benefits

Job Description

UNIQLO USA is a globally recognized retail company known for its innovative approach to casual wear and commitment to high-quality products that combine style and functionality. As part of Fast Retailing Co., Ltd., UNIQLO has a strong presence in the retail clothing industry, offering a diverse range of apparel designed to meet the needs of consumers worldwide. With a reputation for excellence, UNIQLO emphasizes outstanding customer service, operational efficiency, and employee development within its stores. Located in San Jose, CA, this position offers competitive compensation and comprehensive benefits, reflecting the company’s dedication to supporting its workforce and maintaining a positive work environment.

The role of Retail Supervisor In Training at the Oakridge UNIQLO location is a crucial position designed to groom future leaders within the company. This full-time role starts at $22 per hour and offers a clear pathway for career advancement through performance-based promotions occurring every three months. The Retail Supervisor In Training acts as the pace setter and role model for customer service, directly influencing the store's sales associates and the overall shopping experience. Reporting directly to the Store Manager, this position is responsible for overseeing daily store operations, ensuring that all sales associates meet and exceed customer expectations and uphold the brand’s operational standards.

This training role provides unparalleled opportunities for leadership development by involving the supervisor in key store functions such as motivating the sales team, managing staff schedules, maintaining store cleanliness and visual standards, and ensuring effective inventory management. Supervisors in Training also focus on developing their teams by training staff on the fitting room and cash wrap standards and fostering an environment where product and brand knowledge is consistently conveyed to customers. The role requires excellent communication skills, the ability to calculate discounts and percentages, and flexibility in scheduling to meet the dynamic needs of the retail environment, including evenings and weekends.

Being part of a dynamic retail team, the Retail Supervisor In Training is deeply involved in identifying operational issues, assisting with special projects, and ensuring compliance with company policies and procedures. This position not only demands leadership capabilities but also a strong commitment to customer service excellence in keeping with UNIQLO’s Fundamental Principles and service standards. The company also promotes an inclusive workplace culture without discrimination, emphasizing equal opportunity and diversity.

The extensive benefits package offered includes medical, dental, and vision coverage, a 401k plan with generous matching contributions, paid parental leave, fertility benefits including IVF, life and disability insurance options, flexible spending accounts, and employee assistance programs. Additionally, employees receive vacation, personal, and sick time off, along with a 30 percent merchandise discount and commuter benefits. These benefits underscore UNIQLO’s commitment to supporting its employees’ health, well-being, and financial security.

Overall, this Retail Supervisor In Training position is ideal for motivated individuals seeking to build a retail management career in a supportive and growth-oriented setting. It is well suited for those who excel at leading teams, driving sales, and delivering exceptional customer experiences while developing professionally within a respected global brand.

Job Requirements

  • High School Diploma or GED, Bachelor's Degree preferred
  • Ability to train and develop a team with strong communication skills
  • Ability to calculate figures and amounts such as discounts and percentages
  • Ability to work a flexible schedule that meets the business needs, including evenings and weekends
  • Average 32 or more hours per week based on business seasonality
  • Restrictions on availability limited to three days with only one restriction permitted Friday-Sunday
  • At least one restriction must be time-based
  • Both days off must be within the same workweek (Monday - Sunday)
  • Available for a minimum of a 5-day workweek

Job Qualifications

  • High School Diploma or GED, Bachelor's Degree preferred
  • Ability to train and develop a team with strong communication skills
  • Ability to calculate figures and amounts such as discounts and percentages
  • Flexibility to work evenings and weekends
  • Strong leadership and organizational skills
  • Basic knowledge of retail operations and customer service principles

Job Duties

  • Motivates their team to meet and exceed sales
  • Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
  • Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
  • Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
  • Trains and develops their team on fitting room and cash wrap standards and assists when needed in those zones
  • Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
  • Assists management to identify issues in the store
  • Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
  • Follows all company policy and procedures and notifies management of any infractions
  • Assists with special projects as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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