Umi Host

Temecula, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Pechanga Resort Casino is a premier destination known for its exceptional hospitality, vibrant entertainment, and world-class dining experiences. Located in Temecula, California, it is one of the largest and most successful casinos in the state. The establishment prides itself on providing a luxurious and welcoming environment for all guests, blending modern amenities with cultural heritage. As a leader in the hospitality industry, Pechanga Resort Casino offers a variety of services including gaming, fine dining, entertainment venues, a spa, and a golf course. The resort's commitment to excellence is reflected in its Four Diamond Service Standards, ensuring every guest feels valued and receives top-tier service at every touchpoint. The Umi Host position is integral to maintaining this high standard of guest interaction and satisfaction within the dining venues of the resort.

The Umi Host plays a vital role in shaping the first and last impressions of the restaurant experience for guests. This role is designed for an individual who naturally exudes warmth and hospitality, greeting each guest with enthusiasm and professionalism from the moment they enter the establishment. The host’s responsibilities extend beyond just seating guests; they manage the flow of the dining room by controlling table and station rotations and maintaining reservation and waitlist accuracy, which directly impacts the overall efficiency and atmosphere during service. Additionally, the Umi Host must handle financial transactions reliably, including cash and credit card processing, and complete all required paperwork meticulously.

The role requires a balance of interpersonal skills and operational knowledge, ensuring smooth collaboration with the service team and delivering a seamless dining experience. This position is essential for upholding the Four Diamond commitment to guest service, emphasizing attention to detail, effective communication, and a positive demeanor under pressure. The Umi Host is also responsible for assisting with daily financial reconciliations and bank deposit preparations, demanding precision and integrity.

This position is non-supervisory but requires the ability to multitask and maintain a professional approach at all times. The ideal candidate will be comfortable working various shifts, including nights, weekends, holidays, and graveyard hours. At Pechanga Resort Casino, the Umi Host is not just a greeter but a key contributor to a memorable dining experience that encourages repeat visits and positive guest feedback. This role offers opportunities to grow within a dynamic and prestigious hospitality environment where service excellence is both a goal and a standard.

Job Requirements

A high school education or equivalent
At least one-year experience or equivalent combination of education and experience preferred
Must qualify to obtain and maintain a Class “A” gaming license
Ability to use 10-Key calculator
Ability to work under stressful situations
Mentally strong and able to cope with many challenges
Possess fluent English speaking, writing, and comprehension skills
Must have regular and predictable attendance
Must be available to work any shift, including weekends, holidays, and graveyard shifts
Must be able to learn/operate the use of cash registers, calculators and credit card machines
Must be able to learn/operate telephones

Job Qualifications

A high school education or equivalent
At least one-year experience or equivalent combination of education and experience preferred
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of guests or team members
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform operations using units of American money, weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Must qualify to obtain and maintain a Class “A” gaming license
Ability to use 10-Key calculator
Ability to work under stressful situations
Mentally strong and able to cope with many challenges
Professional demeanor
Positive attitude
Interpersonal skills
Ability to multi-task
Possess fluent English speaking, writing, and comprehension skills
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Prior cash register and/or POS computer terminal and cash handling experience preferred but will train
Ability to take direction from supervisors/managers
Must be able to learn/operate the use of cash registers, calculators and credit card machines
Must be able to learn/operate telephones
Must have regular and predictable attendance
Must be available to work any shift, including weekends, holidays, and graveyard shifts

Job Duties

Check reservation books, call reservations and confirm, and take reservations accurately
Greet every guest upon arrival or on the phone with a smile and professional greeting
Assign guests seating in accordance with table and stations rotation
Control waitlist and reservations sheets for each shift
Walk each guest/party to table in a pace that is appropriate for the guest, pull out chairs for ladies, hand out menus, and wish guests a pleasurable dining experience
Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies
Count and verify all cash exchanges to outlet servers and guests
Process guest charges including credit cards, room charges, comps, discounts, and cash payments
Reconcile and complete all required daily reports
Make change or exchanges for internal guests
Assist in the preparation of daily bank deposits
Other duties as assigned