Ultra Lounge General Manager - Skyfall Lounge - Mandalay Bay

MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for its innovative resorts and vibrant entertainment venues. With properties spanning Las Vegas, Nevada and beyond, MGM Resorts blends luxury, excitement, and world-class service to create unforgettable experiences for its guests. The company prides itself on fostering diversity, inclusivity, and a dynamic workplace culture where employees are empowered to succeed and grow. As a major player in the hospitality sector, MGM Resorts offers numerous opportunities across various roles and departments, each contributing to the overarching goal of delivering top-tier service and memorable moments for visitors worldwide.

One of MGM Resorts' flagship properties, Mandalay Bay, is home to the exclusive Skyfall Lounge, an ultra-lounge that embodies sophistication, high-energy entertainment, and impeccable service standards. The role of Ultra Lounge General Manager at Skyfall Lounge is crucial in maintaining and elevating the lounge’s reputation as a premier destination within Mandalay Bay. This leadership position is tasked with overseeing all facets of the lounge’s operations, ensuring operational excellence, financial growth, and exceptional guest experiences.

The Ultra Lounge General Manager is responsible for guiding a talented team of service professionals, providing strategic direction that aligns with MGM Resorts’ luxury standards. The role requires a hands-on leader who can manage daily operations such as labor productivity, scheduling, and inventory control, while also driving innovative marketing strategies and collaborative initiatives with property departments including Food & Beverage, Marketing, Entertainment, and VIP Services. This collaborative approach supports short-term goals and sustains long-term profitability.

Beyond operational leadership, the General Manager plays a vital role in employee development and satisfaction by fostering a work environment rooted in teamwork, respect, and mutual recognition. They execute hiring, training, and succession planning processes that align with MGM Resorts’ commitment to diversity and inclusion. The General Manager is also responsible for ensuring compliance with company policies, legal regulations, and health and safety standards, thereby maintaining the highest standards throughout all beverage and service areas.

Guest satisfaction is paramount in this role. The General Manager regularly engages with guests to ensure a superior lounge experience, swiftly addressing concerns and taking corrective actions when necessary. They maintain comprehensive knowledge of the venue’s offerings—including specialty cocktails, wines, spirits, and entertainment programming—to enhance the guest experience and support staff performance.

This role is ideal for candidates with proven leadership skills, experience managing high-volume lounges, and the ability to nurture high-value guest relationships. The position demands a minimum of a high school diploma or GED, a minimum age of 21, and at least two years of relevant managerial experience. The General Manager will benefit from MGM Resorts’ wellness programs, employee discounts, free meals, parking, health and income protection benefits, and opportunities for professional and personal growth through networking and community involvement.

Joining MGM Resorts means becoming part of a celebrated culture that values innovation, dedication, and excellence, where every team member contributes to bringing "The SHOW" to life. If you are passionate about hospitality leadership and eager to lead a premier lounge in a world-class resort, this opportunity at the Skyfall Lounge is the perfect stage to advance your career.