Turnkey Solutions Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid parental leave

Life insurance

accident insurance

Disability insurance

Retirement with Company Match

Paid Time Off

Job Description

The Freeman Company is a renowned global leader in the events industry, dedicated to redefining live experiences for a new era. With a legacy spanning 99 years, Freeman combines a deep understanding of event management with cutting-edge technologies to deliver impactful moments that engage and inspire audiences. The company prides itself on a data-driven approach and boasts the industry's largest network of experts, enabling it to provide innovative solutions for exhibitions, exhibits, and events worldwide. Freeman's integrated full-service offerings encompass event planning, management, and execution, positioning it as a trusted partner for clients seeking to create memorable and effective live events. The company's mission centers on driving audience action through expertly crafted events that blend tradition with new technological advances.

The Turnkey Solutions Manager plays a crucial role within The Freeman Company by ensuring a seamless and comprehensive planning and service experience for clients. This position involves leading or supporting the execution of the turnkey program as part of the broader event operations. The manager works closely with clients to deliver end-to-end turnkey solutions, offering expert support, consultation, and high-level logistics coordination to align with clients' goals and budgets. The role requires managing complex turnkey projects, serving as the main liaison for exhibitor graphic assets, upgrades, and package oversight, and maintaining close communication with diverse stakeholders including exhibitors, show organizers, and internal production teams.

The Turnkey Solutions Manager supports the Growth (Sales) team and operates on a hybrid work schedule, typically requiring in-office or event site presence 2-3 days per week. The role is flexible in terms of location, with ideal candidates based in Dallas, TX; Orlando, FL; Atlanta, GA; New Orleans, LA; Las Vegas, NV; or Nashville, TN. Successful candidates will demonstrate strong organizational skills, customer service excellence, and a proven ability to manage multiple projects and deadlines in a dynamic, fast-paced environment. This position also involves budget management for turnkey areas, invoicing responsibilities, post-event evaluation, and onsite event oversight to ensure that all turnkey exhibits meet client expectations and industry standards.

Overall, this position offers an exciting opportunity to contribute to a global leader in the event management space by delivering high-quality turnkey experiences that exceed client expectations and enhance event success. With extensive benefits, a commitment to diversity and inclusion, and opportunities for professional growth, The Freeman Company provides a rewarding workplace for those passionate about live events and customer success.

Job Requirements

Bachelor's degree preferred
High school diploma or equivalent with relevant work experience required
3+ years of experience in account management or project management within the tradeshow or hospitality industry
Demonstrated excellence in customer service with strong organizational skills
Ability to quickly learn and navigate multiple internal and external systems
Proven capability to manage multiple events and deadlines simultaneously
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)

Job Qualifications

Bachelor's degree preferred
High school diploma or equivalent with relevant work experience required
3+ years of experience in account management or project management within the tradeshow or hospitality industry
Demonstrated excellence in customer service with strong organizational skills
Ability to quickly learn and navigate multiple internal and external systems
Proven capability to manage multiple events and deadlines simultaneously
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)

Job Duties

Consults with show organizer teams on package options and assist with package slick creation for exhibitor manuals and websites
Ability to lead and manage turnkey team on complex events
Single point of contact for customer graphic asset collection, structural upgrades and oversight of sold packages
Works with exhibitors directly to provide consultation on available graphic areas for purchase and or production
Establish meeting cadence with show organizer team to provide regular updates
Liaison between exhibitors and Graphic Production and Operations
Submit orders for 3rd party vendors included in packages
High proficiency in writing tickets in Passport and TSS
Create and maintain Airtable to track status of project
Budget management for turnkey areas as assigned
Main point of contact for on-site management of turnkey exhibits
Effectively present information and respond to questions from clients and internal departments
Responsible for accurate and timely invoicing to be sent to exhibitors
Participate in post-show debrief and provide feedback
Other duties as assigned