Turndown Attendant

Starwood Hotels is a renowned luxury hotel brand management company, founded in 2006 by Barry Sternlicht. As an affiliate of the global private investment firm Starwood Capital Group, the company has built a reputation for excellence, combining luxury with a mission-driven approach. Starwood Hotels stands out in the hospitality industry by integrating sustainability, inclusivity, and a deep respect for the environment into their core values. The company fosters an empowered and diverse workforce, creating a collaborative and thoughtful culture that prioritizes stellar service, people development, and environmental stewardship. As an Equal Opportunity Employer, Starwood Hotels is committed to providing a workplace free from discrimination on any protected basis and actively supports accommodations to ensure workforce accessibility and inclusivity.

Joining Starwood Hotels means becoming a member of a community that values authenticity, integrity, and the genuine care of guests and team members alike. Life at Starwood Hotels is built on the philosophy that the world is beautiful, and together with their team, they aspire to preserve this beauty. Team Members and Leaders alike are expected to bring their true selves to work and contribute positively to the mission of the company, delivering good-natured service that evokes a strong sense of fulfillment and well-being.

The Turndown Attendant role at Starwood Hotels is an essential component of delivering the exceptional guest experience that the brand is known for. This position provides evening turndown service to occupied guest rooms, ensuring that each space is comfortable, welcoming, and prepared for a restful night. The Turndown Attendant’s responsibilities focus on meticulous attention to detail, thoughtful presentation, and upholding the high standards of cleanliness and service excellence associated with the Starwood brand.

In this role, the Turndown Attendant will perform a variety of tasks such as refreshing rooms by removing used towels and linens, restocking amenities, preparing beds, adjusting lighting, and maintaining a calm ambiance that contributes to guest comfort. Additionally, this position may involve performing full room attendant duties including dusting, vacuuming, cleaning bathrooms, straightening furniture and appliances, and managing supply carts to ensure operational efficiency throughout the shift.

Communicating effectively with guests and team members, responding promptly and professionally to requests, reporting maintenance issues, and embodying the company’s mission and brand values are critical aspects of the role. This job also requires physical stamina as it includes pushing loaded carts and handling manual tasks throughout extended shifts.

Starwood Hotels embraces flexibility in scheduling to meet the demands of a 24-hour operation, which means that team members may work varying hours, including nights, holidays, and weekends. The company fosters growth and development opportunities for those who join their team, reinforcing their dedication to personal and professional growth within the hospitality industry.

Overall, the Turndown Attendant position at Starwood Hotels offers an opportunity to be part of a global, mission-driven hospitality company that is committed not only to delivering impeccable guest experiences but also to making a positive impact on communities and the environment. Individuals passionate about service, cleanliness, and sustainability will find this role rewarding and aligned with their values.