Turn Down Attendant

Phoenix, AZ, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedules

Employee wellness programs

Job Description

Pacific Hospitality Group is a distinguished hospitality company that adopts an owner/operator business model, providing unique value to investors and team members alike. The company is family-focused and emphasizes long-term ownership strategies that foster sustainable business growth and enrich the development of its team members. With a vision grounded in offering memorable guest experiences, contributing positively to communities, and honoring core values, Pacific Hospitality Group embodies a commitment to excellence in the hospitality industry. The company is guided by principles such as integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. These guiding pillars ensure that every aspect of their operation maintains the highest standards and contributes to a nurturing and respectful workplace culture.

The Turn Down Attendant position at Pacific Hospitality Group plays a crucial role in delivering luxury service standards within a hotel environment. This role involves providing evening turndown services, maintaining the tidiness and replenishment of assigned guest rooms and areas, responding promptly to guest requests, and safeguarding the overall guest experience. The attendant must ensure that all rooms are refreshed, comfortable, and meticulously prepared to surpass guest expectations. Responsibilities also include reporting any maintenance issues, safety concerns, suspicious activities, or other irregularities to management or security personnel. The role demands a service-oriented approach, a commitment to detail, and the ability to work efficiently and courteously during the evening hours. The Turn Down Attendant supports overall housekeeping efforts and contributes significantly to the hotel’s reputation for exceptional guest hospitality.

Job Requirements

No formal education required
prior housekeeping experience in a hotel environment desired
ability to communicate clearly
ability to perform basic math skills
flexibility to work varying schedules including holidays and weekends
ability to complete required training
must wear non-slip, oil-resistant shoes and use assigned PPE
able to lift up to 50 pounds occasionally
ability to stand and walk for sustained periods
maintain a clean, professional appearance

Job Qualifications

No formal education required
prior housekeeping experience in a hotel environment desired
luxury hotel or resort experience preferred
positive attitude, professional demeanor, strong guest-service mindset, and commitment to a high level of guest satisfaction
ability to communicate clearly, read and comprehend simple instructions, short correspondence, and memos, and use discretion with confidential or sensitive information
ability to perform basic math skills including addition, subtraction, multiplication, and division
ability to work efficiently at a quick pace while maintaining accuracy, neatness, attention to detail, and room presentation standards
flexibility to work varying schedules based on business needs including holidays, weekends, and alternate shifts
ability to complete required training as scheduled and maintain a clean, professional appearance and demeanor

Job Duties

Provide turndown service as directed for assigned guest rooms and other guest areas according to department procedures and standards
tidy guest rooms, refresh room presentation, replenish supplies, amenities, and linen, and ensure rooms are prepared to exceed guest satisfaction
respond promptly and courteously to guest requests related to room cleanliness, amenities, and linen
maintain linen closets and housekeeping carts in a clean, neat, stocked, and orderly condition according to housekeeping, safety, and security procedures
perform guest room attendant duties when needed, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies or terraces
clean corridors, service areas, and assigned housekeeping spaces
assist with laundry or other housekeeping activities as needed
immediately report needed repairs, maintenance issues, unsafe conditions, accidents, damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, and other unusual circumstances
resolve guest complaints within scope of authority and refer unresolved matters to management
notify supervisors of issues involving guest complaints, intoxication, or disruptive behavior
return found items from guest rooms, hallways, or back-of-house areas to housekeeping and log required information including date, location found, description, and finder name
follow all hotel safety policies, OSHA requirements, PPE procedures, HAZMAT/MSDS guidelines, and proper sharps disposal and handling procedures
report to work as scheduled, on time and on a regular basis