Trust Officer

Springfield, MA, USA|

Job Overview

Compensation

Salary

Range $90,500.00 - $118,700.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Disability insurance

Vision Insurance

Life insurance

Job Description

MassMutual Private Wealth & Trust is a federally chartered savings bank and a wholly owned subsidiary of MassMutual, a Fortune 100 company with a long-standing reputation for financial strength and integrity. As a premier trust and fiduciary services provider, MassMutual Private Wealth & Trust specializes in managing and administering high-net-worth clients' wealth with a focus on personalized, concierge-style service. The team is committed to preserving, growing, and transferring wealth for individuals, families, and foundations, aiming to simplify financial complexity while delivering an exceptional client experience. The company's culture emphasizes service excellence, accountability, adaptability, inclusivity, and strong business acumen, making it an ideal environment for dedicated professionals to thrive and contribute meaningfully to clients’ financial well-being.

The Trust Officer role at MassMutual Private Wealth & Trust is a highly rewarding and challenging position responsible for administering a diverse portfolio of trust and personal wealth management accounts. This role acts as the primary relationship manager and main point of contact for clients, working closely with their existing financial professionals to deliver customized financial strategies and concierge-level service. The Trust Officer collaborates with various internal teams and external partners to ensure all client needs—estate planning, tax planning, and investment management—are met with expert care and attention to detail. Key attributes for success in this role include strong communication skills, resilience, leadership, adaptability, and a commitment to ongoing learning and professional development. The Trust Officer must uphold the fiduciary standard of care, acting always in the client’s best interests while managing complex financial products and services. This employment opportunity offers the chance to grow professionally within a supportive and inclusive culture renowned for its ethical standards, competitive compensation, and comprehensive benefits. Individuals passionate about trust administration and private wealth management will find this role a fulfilling avenue to advance their careers and make a lasting impact on clients' lives.

Job Requirements

Bachelor’s degree or a high school diploma with 6+ years experience in financial services or trust administration
3+ years experience in financial services or trust administration
3+ years trust administration relationship management experience
Willingness to obtain CTFA (Certified Trust and Fiduciary Advisor)
Occasional travel required for client meetings, industry conferences, and business events
Ability to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA
Strong communication skills
Passion for learning
Resilience and self-awareness

Job Qualifications

Bachelor’s degree or a high school diploma with 6+ years experience in financial services or trust administration
3+ years experience in financial services or trust administration
3+ years Trust Administration Relationship Management experience
Willingness to obtain CTFA (Certified Trust and Fiduciary Advisor)
Designation of CTFA at time of application preferred
Working knowledge of fiduciary income taxation, trust investment management principles, and Trust/Probate law preferred
Special Needs Trust experience preferred
Strong communication and presentation skills
Experience with broker/dealer or registered investment advisor (RIA) firms preferred
Experience with trust administration and trust accounting platforms preferred
Knowledge of private banking products and services preferred

Job Duties

Maintain a diverse book of private wealth clients and provide daily oversight while operating as the relationship manager and main point of contact
Partner with clients’ existing financial professionals to review and assess estate planning, tax planning, and investment needs
Facilitate scheduled meetings with clients and financial professionals to review and discuss their portfolio objectives and any changes in financial needs or circumstances
Analyze client inquiries and requests, utilizing product and fiduciary knowledge as well as available resources and support teams to provide appropriate response/solution
Collaborate with other Relationship Managers and Service Specialists as part of a Concierge Team to share industry knowledge and best practices, provide back-up coverage and identify process improvements
Implement the account’s investment strategy and oversee long-term objectives as defined in the Investment Policy Statement
Seek new solutions by coordinating with internal business partners and external vendors to ensure high quality, comprehensive customer service is provided