Tropical Smoothie Cafe - Shift Leaders (AR034)
Job Overview
Work Schedule
Flexible
Benefits
Competitive wages
Flexible work hours
Career growth opportunities
health benefits
Employee training programs
supportive work culture
Job Description
DYNE Hospitality Group is a dynamic and innovative hospitality organization known for operating the Tropical Smoothie Cafe brand, a vibrant and health-focused restaurant chain that blends delicious food and tropical-inspired smoothies. Located at 2600 Main St, North Little Rock, AR 72114, DYNE Hospitality Group prides itself on cultivating a strong cultural foundation that embodies their core values: Invest In People, Understand Why, Make Smart Decisions, and Make It Happen. These values are visibly reflected in every cafe and define the way the group interacts internally among employees and externally with customers and vendors. With flexible working hours available, employees can work shifts starting as early as 5:00 AM or as late as midnight, accommodating personal schedules while meeting cafe operational needs. DYNE offers competitive wages, comprehensive benefits, and opportunities for long-term career advancement, demonstrating commitment to employee growth and satisfaction.
As a member of the DYNE Hospitality Group, Tropical Smoothie Cafe team members play a pivotal role in promoting a healthier lifestyle through the provision of delicious, wholesome food and smoothies served with a tropical twist. This role is ideal for individuals who embody the values of smart work ethic, integrity, motivation, and enthusiasm. Team Members are key drivers of maintaining the cafe’s reputation by delivering unparalleled hospitality to each customer. They must be proficient in all cafe operations and contribute actively to coaching, training, and supporting peers. This position demands a versatile individual who is not only capable of mastering multiple roles within the cafe but also committed to upholding high standards and brand consistency. Additionally, this role requires involvement in inventory management training, supporting software implementations, and assisting in catering staffing needs, particularly focused on under-staffed locations. Notably, the role encourages continuous learning through mandatory completion of the Cafe Basics and Certified Trainer Program to strengthen knowledge and service expertise.
In performing this role, candidates will embrace a fast-paced environment that requires a blend of customer service excellence, operational efficiency, and teamwork. They will have frequent face-to-face interactions with customers and crew members, emphasizing the importance of communication skills and leadership capabilities. The role also involves physical tasks such as standing and walking for extended periods, bending, lifting up to 50 pounds, and maintaining a positive attitude during high-pressure situations. Proficiency in standard software like Excel and Word is essential, along with a willingness to adapt to new technology tools for inventory and labor management. Overall, this opportunity is perfect for someone passionate about hospitality and wellness, looking to advance within a supportive and growth-oriented company committed to both employee and customer satisfaction.
As a member of the DYNE Hospitality Group, Tropical Smoothie Cafe team members play a pivotal role in promoting a healthier lifestyle through the provision of delicious, wholesome food and smoothies served with a tropical twist. This role is ideal for individuals who embody the values of smart work ethic, integrity, motivation, and enthusiasm. Team Members are key drivers of maintaining the cafe’s reputation by delivering unparalleled hospitality to each customer. They must be proficient in all cafe operations and contribute actively to coaching, training, and supporting peers. This position demands a versatile individual who is not only capable of mastering multiple roles within the cafe but also committed to upholding high standards and brand consistency. Additionally, this role requires involvement in inventory management training, supporting software implementations, and assisting in catering staffing needs, particularly focused on under-staffed locations. Notably, the role encourages continuous learning through mandatory completion of the Cafe Basics and Certified Trainer Program to strengthen knowledge and service expertise.
In performing this role, candidates will embrace a fast-paced environment that requires a blend of customer service excellence, operational efficiency, and teamwork. They will have frequent face-to-face interactions with customers and crew members, emphasizing the importance of communication skills and leadership capabilities. The role also involves physical tasks such as standing and walking for extended periods, bending, lifting up to 50 pounds, and maintaining a positive attitude during high-pressure situations. Proficiency in standard software like Excel and Word is essential, along with a willingness to adapt to new technology tools for inventory and labor management. Overall, this opportunity is perfect for someone passionate about hospitality and wellness, looking to advance within a supportive and growth-oriented company committed to both employee and customer satisfaction.
Job Requirements
- Must be able to continuously stand and walk throughout each shift
- Must be able to bend, lift and carry up to 30 pounds
- Must be able to perform constant face-to-face interactions with crew members and customers
- Ability to safely navigate in a fast-paced cafe environment
- Ability to multi-task and remain positive in stressful working conditions
- Frequent walking, standing, bending, stooping, overhead reaching and stretching
- Must be able to lift no greater than 50 pounds
Job Qualifications
- Excellent verbal and written communication skills
- Excellent management and supervisory skills
- Strong working knowledge of Excel and Word
- Ability to learn to use other computer software programs
- Strong mathematical, analytical, and problem solving skills
- Ability to read, understand and follow instructions
Job Duties
- Assist in inventory training when necessary
- Drive brand values and standards through all training and development activities
- Assist with the coaching, training, and development of management and crew members
- Assist with hiring and staffing needs while focusing on the critically under-staffed cafes
- Provide support for any new software rollouts and training
- Ensure team member training programs are executed per TSC and DYNE standards
- Interact with crew members, customers, and vendors using DYNE’s core values
- Deliver unparalleled hospitality to each customer that visits the cafe
- Be knowledgeable and proficient in each position within the cafe
- Complete the Cafe Basics and Certified Trainer Program
- Ensure each station is operating to Tropical Smoothie Cafe standards
- Train and coach crew members during each shift to ensure brand standards are upheld
- Use tools to accomplish goals, manage labor and control inventory using MyInventory
- Perform any additional tasks necessary to run the cafe
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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