Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Competitive wages
comprehensive benefits
long-term career growth
Paid Time Off
flexible scheduling
Employee training programs
supportive work environment
Job Description
DYNE Hospitality Group is a prominent company specializing in the restaurant and hospitality industry, renowned for operating a variety of cafe concepts including Tropical Smoothie Cafe. With a commitment to delivering not only outstanding food and beverage experiences but also an inclusive and dynamic company culture, DYNE Hospitality Group fosters a work environment centered around its core values: Invest In People, Understand Why, Make Smart Decisions, and Make It Happen. These core values are deeply embedded within the organization and guide every aspect of its operations from hiring to team member reviews and performance evaluations. The company prides itself on cultivating a culture where employees are encouraged to hold themselves and each other accountable, promoting a unified and motivated workforce. DYNE offers competitive wages, comprehensive benefits, and a clear path for long-term career growth within the hospitality industry.
The Assistant Store Manager position at DYNE Hospitality Group primarily supports General Managers across 30 to 40 cafes, including new cafe openings and transitions between General Managers. This is an hourly, non-exempt role requiring flexible working hours that may begin as early as 5 am or extend until midnight, depending on the cafe's operational needs. The role is designed for an adaptable professional who thrives in a fast-paced environment and embodies the company’s core values while delivering unparalleled hospitality to every customer.
This position entails operational oversight and support where the Assistant Store Manager acts as an extension of the General Manager, ensuring that all training, coaching, and development programs are diligently executed to maintain the high standards of the brand. Responsibilities also include assisting with inventory training, software rollout support, and managing staffing needs, specifically targeting cafes facing critical staffing shortages. This role requires hands-on management, meaning proficiency across all cafe positions is essential.
Moreover, the Assistant Store Manager is expected to lead by example when it comes to customer engagement, team interaction, and vendor relations, fully representing DYNE’s culture. The role emphasizes the importance of team development through continuous coaching and real-time training to uphold operational excellence. The successful candidate will have completed key training programs such as the Cafe Basics and Certified Trainer Program, guaranteeing a strong foundation in the hospitality and operational standards of the company.
Physical demands include frequent standing, walking, bending, lifting up to 50 pounds, and multi-tasking in an environment that requires constant interaction with customers and team members. The position’s schedule includes varying shifts with weekend and holiday work expected. DYNE Hospitality Group highlights workplace fairness and inclusivity, ensuring equal employment opportunities for all qualified applicants without discrimination. Overall, this role offers a challenging yet rewarding opportunity for candidates committed to growth, leadership, and exceptional customer service within a vibrant and supportive organizational culture.
The Assistant Store Manager position at DYNE Hospitality Group primarily supports General Managers across 30 to 40 cafes, including new cafe openings and transitions between General Managers. This is an hourly, non-exempt role requiring flexible working hours that may begin as early as 5 am or extend until midnight, depending on the cafe's operational needs. The role is designed for an adaptable professional who thrives in a fast-paced environment and embodies the company’s core values while delivering unparalleled hospitality to every customer.
This position entails operational oversight and support where the Assistant Store Manager acts as an extension of the General Manager, ensuring that all training, coaching, and development programs are diligently executed to maintain the high standards of the brand. Responsibilities also include assisting with inventory training, software rollout support, and managing staffing needs, specifically targeting cafes facing critical staffing shortages. This role requires hands-on management, meaning proficiency across all cafe positions is essential.
Moreover, the Assistant Store Manager is expected to lead by example when it comes to customer engagement, team interaction, and vendor relations, fully representing DYNE’s culture. The role emphasizes the importance of team development through continuous coaching and real-time training to uphold operational excellence. The successful candidate will have completed key training programs such as the Cafe Basics and Certified Trainer Program, guaranteeing a strong foundation in the hospitality and operational standards of the company.
Physical demands include frequent standing, walking, bending, lifting up to 50 pounds, and multi-tasking in an environment that requires constant interaction with customers and team members. The position’s schedule includes varying shifts with weekend and holiday work expected. DYNE Hospitality Group highlights workplace fairness and inclusivity, ensuring equal employment opportunities for all qualified applicants without discrimination. Overall, this role offers a challenging yet rewarding opportunity for candidates committed to growth, leadership, and exceptional customer service within a vibrant and supportive organizational culture.
Job Requirements
- High school diploma
- Two or more years of restaurant experience including progressive supervisory experience
- Excellent verbal and written communication skills
- Excellent management and supervisory skills
- Current valid driver’s license and proof of insurance
- Strong working knowledge of Excel and Word and ability to learn to use other computer software programs
- Strong mathematical, analytical and problem solving skills
- Ability to read, understand and follow instructions
- Continuous standing and walking throughout the duration of each shift
- Bending, lifting and carrying up to 30 pounds for duties like stocking, refilling ice or taking out trash
- Constant face-to-face interactions with crew members and customers
- Safely navigate in a fast-paced cafe environment
- Ability to multi-task and remain positive in stressful working conditions
- Frequent walking, standing, bending, stooping, overhead reaching, and stretching
- Lifting no greater than 50 pounds
- Must be willing to work starting at 5am or until midnight if necessary
- Flexible hours including varied shifts, weekends and holidays
- Comply with uniform and personal hygiene policies
- Lead crew members by demonstrating core values
Job Qualifications
- High school diploma
- Two or more years of restaurant experience including progressive supervisory experience
- Excellent verbal and written communication skills
- Excellent management and supervisory skills
- Current valid driver’s license and proof of insurance
- Strong working knowledge of Excel and Word and ability to learn to use other computer software programs
- Strong mathematical, analytical and problem solving skills
- Ability to read, understand and follow instructions
Job Duties
- Assist in inventory training when necessary
- Drive brand values and standards through all training and development activities
- Assist with the coaching, training, and development of management and crew members
- Assist with hiring and staffing needs while focusing on the critically under-staffed cafes
- Provide support for any new software rollouts and training
- Ensure team member training programs are executed per TSC and DYNE standards
- Interact with crew members, customers, and vendors using DYNE's core values
- Deliver unparalleled hospitality to each customer that visits our cafe
- Be knowledgeable and proficient in each position within the cafe
- Successfully complete the Cafe Basics and Certified Trainer Program
- Ensure each station is operating to Tropical Smoothie Cafe’s standards
- Train and coach crew members during each shift to ensure brand standards are upheld
- Use tools to accomplish goals, manage labor and control inventory using MyInventory
- Perform any additional tasks necessary to run the cafe
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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