Tropical Smoothie Cafe - Assistant Store Manager (GA059)

DYNE Hospitality Group is a prominent company specializing in the operation of numerous cafe locations, including Tropical Smoothie Cafe outlets. With a reputation for fostering a strong workplace culture, DYNE Hospitality Group emphasizes its commitment to core values such as investing in people, understanding the mission behind every task, making smart decisions, and making things happen efficiently. The company places significant importance on culture, not just as a format on a website but as an integral part of its identity influencing hiring, promotions, team interactions, and overall business success. The company offers competitive wages, attractive benefits, and opportunities for long-term career growth, which positions it as an appealing employer for those who are passionate about hospitality and leadership.

The Assistant Store Manager position in Kingsland, Georgia, reports directly to the General Manager and plays a crucial role in supporting the operational needs of up to 30-40 cafe locations. This role is classified as hourly non-exempt and requires flexibility to work a varied schedule that could begin as early as 5 am or extend until midnight, reflective of the cafes' operating hours. This position is essential in maintaining high standards of hospitality, operational efficiency, training excellence, and team leadership.

The Assistant Store Manager supports the General Manager by providing operational assistance in various functions including training implementations, managing inventory procedures, and covering for General Managers during vacations, transitions, or vacancies. This role demands a versatile and resourceful individual capable of multitasking, excelling in fast-paced environments, and upholding the Tropical Smoothie Cafe standards in every aspect of cafe operations. Key responsibilities include coaching and developing both management and crew members, assisting with staffing and hiring needs, implementing new software or training rollouts, and ensuring all team member training programs meet company standards.

In addition, they take part in executing brand values daily, interacting with employees, customers, and vendors to ensure that every cafe visit meets customer expectations for hospitality. Proficiency in various roles within the cafe is required, including completion of foundational training programs like the Cafe Basics and Certified Trainer Program. The Assistant Store Manager also must demonstrate strong management skills regarding labor control and inventory management using specialized tools such as MyInventory.

This role involves physical demands such as continuous standing and walking, frequent bending and lifting up to 30 pounds routinely, and occasionally lifting up to 50 pounds. Employees also need to maintain positive interpersonal relations and adaptability to the dynamic and fast-paced cafe environment. Shifts often vary in length and schedule, including weekend and holiday work. The successful candidate must demonstrate excellent communication skills, both verbal and written, strong computer proficiency particularly with Excel and Word, a valid driver’s license with proof of insurance, and a solid ability in mathematics and problem-solving.

Education requirements include a minimum of a high school diploma and at least two years of progressive restaurant experience including supervisory responsibilities. The company is committed to equal employment opportunity, ensuring all candidates receive fair consideration without discrimination based on race, gender, age, disability, or other protected identities.

Overall, the Assistant Store Manager position at DYNE Hospitality Group is a vital leadership role that offers a rewarding opportunity for individuals dedicated to operational excellence, team leadership, and delivering exceptional customer experiences in the hospitality industry.