Tropical Smoothie Cafe - Assistant Store Manager (FL211)

DYNE Hospitality Group is a renowned leader in the hospitality industry, known for its vibrant culture, commitment to excellence, and a strong focus on team collaboration and growth. Operating a variety of cafes, DYNE Hospitality Group emphasizes a unique organizational culture built around four core values: Invest In People, Understand Why, Make Smart Decisions, and Make It Happen. These core values guide every aspect of the company's operations, including hiring, promotions, team reviews, and daily interactions, creating an environment where every team member feels valued and empowered. The company is dedicated to providing competitive wages, comprehensive benefits, and opportunities for long-term career advancement to foster loyalty and professional development among its employees.

The role of Assistant Store Manager at DYNE Hospitality Group offers a dynamic and essential position within the company’s café locations. This role reports directly to the General Manager and plays a critical part in ensuring smooth operational support across multiple cafes—specifically supporting up to 30 to 40 locations. With flexibility required for working hours that may start as early as 5 am or stretch until midnight depending on café operating hours, this job requires adaptability and a strong commitment to service excellence.

As an Assistant Store Manager, the incumbent is responsible for supporting café operations through various functions, including training, team development, inventory management, and software rollouts. The position is pivotal during transitions such as covering General Manager vacations or filling in when a café lacks a General Manager, ensuring continuity of leadership and operational integrity. This role demands proficiency in all aspects of café operation, including direct interaction with crew members, customers, and vendors, demonstrating the company’s core values and commitment to delivering unparalleled hospitality.

Key to success in this position is the ability to coach, train, and develop both management teams and crew members, fostering a positive and productive work environment. The Assistant Store Manager must have a comprehensive understanding of brand standards, operational procedures, and must be certified through the company’s Trainer Program and Café Basics to ensure quality and consistency. Moreover, this role requires analytical skills to manage labor, control inventory efficiently using proprietary tools like MyInventory, and make smart decisions that align with operational goals.

Physically, the role demands continuous standing and walking, bending, lifting up to 30 pounds regularly, and occasionally lifting up to 50 pounds, all within a fast-paced café environment. Effective communication skills, supervisory experience, strong mathematical and problem-solving capabilities, and proficiency in software programs like Excel and Word are crucial. The company promotes a fun, fast-paced work culture without the use of fryers, emphasizing health and safety along with team cohesion.

DYNE Hospitality Group is an equal opportunity employer committed to diversity and inclusion, ensuring all qualified applicants receive consideration regardless of race, color, sex, religion, sexual orientation, gender identity, veteran status, disability, or other protected characteristics by law. This position offers an exciting career path for individuals passionate about hospitality, leadership, and team development, within a company well-regarded for its culture and operational excellence.