Treatment Coordinator

Jefferson Dental and Orthodontics is a leading dental care provider dedicated to making quality oral healthcare accessible to everyone in the community. With multiple locations, Jefferson Dental and Orthodontics has established a reputation for delivering comprehensive dental and orthodontic services designed to meet the diverse needs of patients. The company is committed to creating a welcoming and inclusive environment where patients feel valued and empowered to take charge of their oral health. Known for its patient-centered approach, Jefferson Dental and Orthodontics combines advanced dental technology with compassionate care to ensure every visit results in a positive experience. The organization prides itself on providing not only expert dental treatments but also on educating patients about oral health, helping them understand their treatment options fully, and making dental care affordable through flexible financing programs.

The Treatment Coordinator role at Jefferson Dental and Orthodontics is vital to fulfilling the mission of making oral healthcare accessible and affordable. This full-time position reports directly to the General Manager and involves serving as an empathetic educator and patient advocate. Treatment Coordinators are responsible for engaging patients in open and educational conversations about their oral health, treatment plans, and payment options. As part of their duties, they assist the Patient Concierge team with greeting patients, managing paperwork and insurance verifications, and scheduling appointments for new patients, recall visits, and emergency cases. Cross-training in basic back-office functions enhances their ability to contribute to a smooth workflow and uphold a five-star patient experience. This position offers an hourly wage of $18.00 to $22.00 and requires availability to work five days a week, including alternating Saturdays. The scope of work includes participating in community outreach activities, which further supports Jefferson Dental and Orthodontics' commitment to improving community oral health awareness and engagement.

In this role, Treatment Coordinators are expected to deliver individualized customer care by addressing patient needs, concerns, and questions with respect and timeliness. They play an instrumental part in preparing Smile Road Maps—tailored treatment plans—with relevant insurance and patient information, ensuring visits are streamlined and informative. The role demands excellent communication skills, organizational abilities, and a passion for delivering compassionate care. Candidates who thrive in dynamic team environments and embrace Jefferson Dental and Orthodontics' core values of leadership, integrity, initiative, and teamwork will find this position rewarding. Employees are supported through ongoing training and are encouraged to grow within the company while upholding a culture of high-quality patient service and operational excellence.