Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Benefits
competitive benefits
Paid Time Off
401k
Equal opportunity employer
Fast-paced team atmosphere
Job Description
ExamWorks is a leading healthcare services company specializing in providing innovative solutions such as independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management, and various related services. The company serves a diverse clientele including property and casualty insurance carriers, law firms, third-party claim administrators, and government agencies. These clients rely on ExamWorks to verify the authenticity of claims filed by individuals under automotive, disability, liability, and workers' compensation insurance coverages. Known for fostering a fast-paced, team-oriented environment, ExamWorks offers its employees competitive benefits, paid time off, and a 401(k) retirement savings plan. ExamWorks prides... Show More
Job Requirements
- High school diploma or equivalent required
- A minimum of one year on the job experience in a medical office or related field preferred
- Previously supervisory experience in a customer service-oriented position or related field preferred
- Valid State Driver's License
Job Qualifications
- Must hold a valid state Driver's License and be able to perform day travel as required
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including Microsoft Word, Excel, and the Internet
- Ability to follow instructions and respond to management's directions accurately
- Must demonstrate accuracy and thoroughness
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
- Must be able to work independently with minimal supervision, prioritize work activities, and use time efficiently
- Must be able to maintain confidentiality
- Must be able to demonstrate and promote a positive team-oriented environment
- Must be able to stay focused and concentrate under normal or heavy distractions
- Must be able to work well under pressure and/or stressful conditions
- Must possess the ability to manage change, delays, or unexpected events appropriately
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
Job Duties
- Travel to various office sites to perform functions of the position
- Greet all visitors and examinees and direct them appropriately
- Answer all incoming telephone calls in a professional and courteous manner
- Review chart to verify examinee name, file number, case type, etc., and add any additional information on chart appointment sheet prior to examination
- Provide examinees with all required paperwork for completion and ensure placement in the chart
- Route examinee to appropriate exam room
- When necessary, chaperone examinations with female examinees or as requested by physician
- Maintain a smooth flow of examinations to ensure appointments are kept on schedule
- Perform clerical duties such as typing, filing, emailing, and proofreading as required
- Oversee the cleanliness of the lobby and report any issues to management
- Promote effective and efficient utilization of clinical resources and supplies
- Participate in various educational and training activities as required
- Assist in training of new hires
- Perform daily audits of cases and workflows
- Monitor workflow queues and clinician inbox to ensure timely communication and efficiency
- Assist Clinic Director with tasks as assigned
- Stand in for Clinic Director when out of office or offline
- Perform other duties as assigned
Job Location
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