Travel Sales Agent

Lynn, MA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

401(k) Plan

Travel Discounts

Job Description

World Travel Holdings is the nation’s largest cruise agency and a highly acclaimed leisure travel company, known for its nearly 40 travel brands and deep commitment to providing exceptional travel experiences to customers. Headquartered in Fort Lauderdale, Florida, the company has built a strong reputation by focusing on employee engagement and fostering a supportive, people-centered culture. With a firm belief in the value of remote work, World Travel Holdings offers flexible and rewarding career opportunities for those who are passionate about travel and customer service. The company’s investment in comprehensive training, professional development, and employee perks underscores its commitment to both customers and staff alike.\n\nThe role of Travel Sales Agent at World Travel Holdings is an exciting and dynamic remote position designed for motivated individuals with a passion for travel and sales. This role centers on delivering outstanding customer service by acting as a trusted travel advisor, helping clients plan memorable vacations through personalized recommendations and expert guidance. Agents handle inbound calls and maintain ongoing communication with prospective and existing customers, managing bookings and modifications efficiently and with accuracy. This position emphasizes building strong customer relationships, engaging clients through targeted campaigns and outreach, and consistently meeting or exceeding individual sales goals. Working as part of a collaborative team, Travel Sales Agents participate in training sessions, coaching, and continuous learning to enhance their skills and contribute to the company’s success. This full-time role, which offers a competitive starting wage of $15 per hour with performance-based earning potential, provides the opportunity to work in a structured yet flexible remote environment, managing schedules that may include evenings, weekends, and holidays. The comprehensive benefits package includes medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with company match, paid time off, travel discounts, and robust employee support programs. Those who thrive in a goal-oriented and supportive virtual workplace will find the Travel Sales Agent position at World Travel Holdings a rewarding and growth-oriented career path.

Job Requirements

At least high school diploma or equivalent
Minimum 1 year sales experience
Proficient with CRM software and Microsoft Office
Strong communication skills
Ability to work remotely with a distraction-free workspace
Reliable high-speed internet connection
Willingness to work flexible hours including evenings, weekends, and holidays

Job Qualifications

At least 1 year of sales experience with a proven ability to build and maintain customer relationships
Comfortable navigating multiple systems including CRM tools, chat, email, and Microsoft Office
Strong verbal and written communication skills with confidence in outbound follow-up
Openness to feedback and ability to apply coaching to improve performance
Self-motivated with the ability to thrive in a structured, virtual call center environment
Private, distraction-free workspace with reliable high-speed internet

Job Duties

Serve as a trusted travel advisor by providing personalized vacation recommendations
Build new customer relationships through inbound calls
Process new reservations and manage changes accurately and efficiently
Maintain and nurture leads through follow-up outreach and CRM updates
Engage prospective customers through targeted campaigns and outbound communication
Maintain engaging phone conversations with customers while navigating multiple systems efficiently
Deliver exceptional service aligned with our Customer Connection methodology
Consistently meet or exceed individual sales goals
Participate in team meetings, coaching sessions, and ongoing training