Travel Operations & Client Concierge

Bon Voyage Travel (BVT) is a distinguished member of the Arrivia family of brands, a leader in the global travel industry known for connecting travelers with memorable and exceptional vacation experiences. Specializing in cruises, premium resorts, and curated tour packages, BVT has established itself as a trusted name among discerning travelers who seek sophistication and quality in their travel adventures. The company prides itself on fostering a supportive and dynamic work environment where employees can build rewarding careers while contributing to the creation of unforgettable journeys for clients. Located in Tucson, the Bon Voyage Travel office offers a stable, community-focused workplace that emphasizes teamwork and professional growth. Employees at BVT benefit from a consistent schedule, dependable management, and a strong corporate culture that values collaboration and customer service excellence.

The Travel Operations & Client Concierge position at Bon Voyage Travel is a vital role designed to provide seamless backend support in the travel planning process. The role involves close partnership with Travel Advisors to ensure every detail of a client’s trip is managed meticulously from booking through to trip completion. With a strong emphasis on cruises and premium tours, this position demands an individual who thrives on organization, attention to detail, and operational efficiency. The role is on-site at the Tucson office, providing a reliable and structured work setting conducive to stability and clear career progression.

As a Travel Operations & Client Concierge, you will be the backbone of our vacation planning team, responsible for the administrative and coordination tasks that turn travel plans into flawless experiences. Your duties include comprehensive itinerary management, quality assurance checks, supplier communication, timeline tracking, and accurate data management within company systems. This role is perfect for someone who loves creating order out of complexity and ensuring that nothing is overlooked. By enabling Travel Advisors to focus on client relationships and sales, you contribute directly to customer satisfaction and business success.

This position offers a dependable base salary of $37,500 per year with a full corporate benefits package, alongside incredible travel perks such as deep discounts on cruises, resorts, and vacations worldwide. Beyond compensation, Bon Voyage Travel fosters a culture where internal promotion is a priority, thus providing a clear pathway for advancement. Those in this role often move up to become Travel Agents, taking on responsibilities that include designing and booking custom cruise vacations for clients, elevating their career within the travel industry.

If you have experience in hospitality, customer service, or administrative roles and a passion for the travel industry, particularly the cruise segment, this opportunity might be ideal. You will be expected to communicate clearly, manage multiple tasks effectively, and work diligently to maintain high standards of accuracy. Mastery of standard office technology including Microsoft Office and CRM tools is essential to supporting your tasks efficiently. The company values a positive attitude, a strong work ethic, and a collaborative spirit, ensuring that you are part of a team that supports your professional development and success while delivering exceptional travel experiences to clients.