Travel Concierge (FT) (AM) ("Conserje de Viajes")

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.00 - $30.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Life insurance

Paid Time Off

Employee Discounts

Job Description

Evans Hotels is a prestigious, family-owned and operated hospitality group with a rich history dating back to 1953. Located in San Diego and Southern California, Evans Hotels boasts an impressive portfolio featuring two prominent properties on Mission Bay — the Catamaran Resort Hotel and Spa and the Bahia Resort Hotel — as well as the distinguished AAA Five Diamond rated The Lodge at Torrey Pines in La Jolla. The company is deeply committed to fostering a supportive and enriching work environment, evidenced by its dedication to employee development, professional growth, and community involvement. Evans Hotels emphasizes the well-being of its staff through numerous initiatives such as leadership training programs, employee appreciation events, and recognition awards. Additionally, the company actively contributes to local community welfare through volunteer opportunities and company-wide environmental efforts, including beach clean-ups.

The role of Travel Concierge at Evans Hotels is a pivotal position within the leisure sales team. This role is dedicated to providing a seamless and highly personalized booking experience for FIT (Fully Independent Traveler) guests, travel advisors, and corporate clients across Evans Hotels' distinguished properties. The Travel Concierge acts as the primary point of contact for making high-touch reservations, managing complex itineraries, and coordinating bespoke travel plans tailored to the expectations of luxury travelers. Working under the guidance of the Director of Leisure Sales and alongside the Corporate and Leisure Sales Manager, the Travel Concierge is entrusted with the critical responsibility of driving revenue growth through superior service delivery and cross-property collaboration.

This role demands a high level of expertise in handling intricate bookings and guest preferences while maintaining an expert knowledge of each property's unique offerings, including accommodations, dining, spa services, golf, and local cultural experiences. The Travel Concierge ensures continuous engagement and relationship-building with travel advisors and frequent guests, guaranteeing that each interaction reflects the brand's commitment to luxury and attention to detail. In addition to delivering an outstanding guest experience, the Travel Concierge plays an essential part in back-end operations by supporting lead follow-ups, booking coordination, data management within CRM systems, and contributing to the achievement of sales goals.

The pay for this role ranges from $28.00 to $30.00 per hour, dependent upon experience. This position includes an attractive set of perks such as referral bonuses for hired candidates, discounted hotel rooms for employees and their loved ones, free parking or discounted transportation cards, free meals and refreshments during shifts, and opportunities for career advancement. Benefits extend to comprehensive health coverage, including dental and vision plans, a 401k plan with matching contributions, life insurance, paid sick leave, vacation time, and various discounts on services like phone bills, gym memberships, and shopping. This multifaceted role offers a blend of customer-facing responsibilities and internal coordination, perfect for candidates passionate about luxury hospitality, personalized travel planning, and contributing to a renowned hotel group’s ongoing success.

Job Requirements

high school diploma or equivalent
2-3 years of relevant experience in luxury hospitality or related field
proficiency with hotel reservation systems and CRM software
excellent communication skills, both written and verbal
strong organizational and multitasking abilities
ability to work flexible hours including weekends and holidays
customer-focused mindset with a passion for luxury service
ability to manage complex travel itineraries and special requests
physical ability to stand, kneel, or squat for extended periods and lift up to 50 lbs
legal authorization to work in the United States

Job Qualifications

2-3 years of experience in luxury hospitality, reservations, concierge, or travel advisory support
a combination of experience, education, and/or training may be substituted for either requirement
previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred
experience working with FIT travelers, travel advisors, and corporate clients
strong understanding of luxury guest expectations and high-touch service delivery
knowledge of San Diego and coastal Southern California experiences, including dining, wellness, and recreation
availability to work on weekends and holidays
experience with hotel systems and CRM platforms
ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges
ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs
the following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

Job Duties

Manage and convert inbound FIT, travel advisor, and corporate traveler inquiries across all Evans Hotels properties
serve as a dedicated booking resource for high-value and high-touch reservations requiring personalized service
ensure all new FIT reservations are processed daily
distribute opening and closing dates in the FIT Free Sell Calendar
support the Director of Leisure Sales and Corporate and Leisure Sales Manager with lead follow-up, booking coordination, and client communication
assist in managing preferred partner programs, consortia bookings, and negotiated corporate traveler requests
update the monthly FIT, Corporate Club, and Luxury Consortia production sheets
curate tailored itineraries including accommodations, dining, spa, golf, and local experiences aligned with each property's positioning
provide anticipatory, detail-oriented service from initial inquiry through pre-arrival coordination
ensure all guest preferences, special requests, VIP arrangements, and amenity requests are accurately captured and executed
act as a brand ambassador for Evans Hotels, delivering a consistent tone and experience across all touchpoints
serve as a responsive and knowledgeable contact for travel advisors, ensuring timely communication and follow-through
build and maintain strong relationships with key advisor networks and repeat clients
support advisor engagement through personalized service, accurate booking execution, and problem resolution
ensure alignment with consortia and preferred partner program requirements
coordinate completion of required health, safety, and standability forms
identify opportunities to maximize revenue through strategic upselling, packaging, and experience enhancements
ensure rate integrity and proper application of promotions, packages, and negotiated rates
track inquiries and conversion activity, supporting reporting and insights for the sales team
contribute to achieving leisure and corporate transient revenue goals across the portfolio
collaborate with reservations, front office, spa, golf, and food and beverage teams to ensure seamless execution of all arrangements
maintain accurate and detailed records in CRM and reservation systems
support VIP arrivals, special events, and pre-arrival planning across properties
ensure all communications are polished, timely, and aligned with brand standards
perform additional duties and responsibilities as directed by the leadership team