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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $30.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Paid Time Off
Employee Discounts
Job Description
Evans Hotels is a prestigious, family-owned and operated hospitality group with a rich history dating back to 1953. Located in San Diego and Southern California, Evans Hotels boasts an impressive portfolio featuring two prominent properties on Mission Bay — the Catamaran Resort Hotel and Spa and the Bahia Resort Hotel — as well as the distinguished AAA Five Diamond rated The Lodge at Torrey Pines in La Jolla. The company is deeply committed to fostering a supportive and enriching work environment, evidenced by its dedication to employee development, professional growth, and community involvement. Evans Hotels emphasizes the well-being of its... Show More
Job Requirements
- high school diploma or equivalent
- 2-3 years of relevant experience in luxury hospitality or related field
- proficiency with hotel reservation systems and CRM software
- excellent communication skills, both written and verbal
- strong organizational and multitasking abilities
- ability to work flexible hours including weekends and holidays
- customer-focused mindset with a passion for luxury service
- ability to manage complex travel itineraries and special requests
- physical ability to stand, kneel, or squat for extended periods and lift up to 50 lbs
- legal authorization to work in the United States
Job Qualifications
- 2-3 years of experience in luxury hospitality, reservations, concierge, or travel advisory support
- a combination of experience, education, and/or training may be substituted for either requirement
- previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred
- experience working with FIT travelers, travel advisors, and corporate clients
- strong understanding of luxury guest expectations and high-touch service delivery
- knowledge of San Diego and coastal Southern California experiences, including dining, wellness, and recreation
- availability to work on weekends and holidays
- experience with hotel systems and CRM platforms
- ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges
- ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs
- the following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
Job Duties
- Manage and convert inbound FIT, travel advisor, and corporate traveler inquiries across all Evans Hotels properties
- serve as a dedicated booking resource for high-value and high-touch reservations requiring personalized service
- ensure all new FIT reservations are processed daily
- distribute opening and closing dates in the FIT Free Sell Calendar
- support the Director of Leisure Sales and Corporate and Leisure Sales Manager with lead follow-up, booking coordination, and client communication
- assist in managing preferred partner programs, consortia bookings, and negotiated corporate traveler requests
- update the monthly FIT, Corporate Club, and Luxury Consortia production sheets
- curate tailored itineraries including accommodations, dining, spa, golf, and local experiences aligned with each property's positioning
- provide anticipatory, detail-oriented service from initial inquiry through pre-arrival coordination
- ensure all guest preferences, special requests, VIP arrangements, and amenity requests are accurately captured and executed
- act as a brand ambassador for Evans Hotels, delivering a consistent tone and experience across all touchpoints
- serve as a responsive and knowledgeable contact for travel advisors, ensuring timely communication and follow-through
- build and maintain strong relationships with key advisor networks and repeat clients
- support advisor engagement through personalized service, accurate booking execution, and problem resolution
- ensure alignment with consortia and preferred partner program requirements
- coordinate completion of required health, safety, and standability forms
- identify opportunities to maximize revenue through strategic upselling, packaging, and experience enhancements
- ensure rate integrity and proper application of promotions, packages, and negotiated rates
- track inquiries and conversion activity, supporting reporting and insights for the sales team
- contribute to achieving leisure and corporate transient revenue goals across the portfolio
- collaborate with reservations, front office, spa, golf, and food and beverage teams to ensure seamless execution of all arrangements
- maintain accurate and detailed records in CRM and reservation systems
- support VIP arrivals, special events, and pre-arrival planning across properties
- ensure all communications are polished, timely, and aligned with brand standards
- perform additional duties and responsibilities as directed by the leadership team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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